David D.
a warning to all
Firstly I had next day delivery on my order and it arrived 3-4 days later, when it did arrive the sweets I had ordered the tub they were in had split so everything was covered in sugar. But the worst part is I emailed customer support to inform then of this and 7 days later I am still waiting for a reply. Maybe 3 stars is too generous?? Have removed an extra star from my review just for the fact they are making me out to be a liar saying they responded to my complaint when they didn't. The fact that they respond to my review 4 months after I initially posted it says it all about their customer support or lack of!
Response from ConcordextraSep 21, 2012
The order that was made was not all in stock. However we tried our very best to get all the stock in for the order. An email was made to inform the customer. Each parcel that is packed is to a high standard, However when the parcel has left our premises it is down to the courier for care. A reply to this customer had been made 2 hours later. We are only able to reply to any emails each morning and each afternoon.