Breanne
They were rude to both my husband and…
They were rude to both my husband and I. We drove four hours for a 5-minute meeting with the doctor paid $175 for those 5 minutes and it was supposed to be a 45 minutes console with the doctor. She was very rude and did not help at all. They want to run all these tests on me which would have cost thousands of dollars, but I had a packet deal that would have ran all the same tests and I was told that those tests are for people just starting out to have kids, so they were wanting to charge me even more money... I talked to the secretary prior to the appointment and said that my husband had an appointment for a sample appointment, get there, and they did not have it scheduled, which was even more frustrating. I was very disappointed with everything. Will NOT recommend this facility to anyone, I even had a few friends that were going to go down there as well and told them my experience and they refuse to go there. Being rude to a patient is unacceptable especially when they pay an arm and leg for a 5 minutes meeting on top of drive 4 hours there and 4 hours back home..
Response from ConceptionsSep 10, 2018
Breanne, We are disappointed with the experience that you had with us. We never want our patients to feel rushed or that we didn't answer all of your questions. I did talk to your Doctor, and she advised that she remembered the consult being longer than 5 minutes. We would like to offer you to speak to another Physician, if you are open to it? You can talk to them via the phone or webex/skype, so that you don't have to make the drive again. If you would like more clarification on costs, I can have our billing Manager reach out to you as well. We have seen many patients from your referring clinic who have been happy and successful, and we hope we can continue the relationship. Please let me know if you would be interested and I will have our front desk Manager reach out to you to schedule a new consult. Thank you!


