ConceptionsReviews of conceptionsrepro.com

This place operates like a factory and funnels people through their IVF cycles with a complete lack of personalized care. I did one cycle of egg freezing here which was cancelled after 8 days. The cycle should have been canceled considerably earlier, but I wasn’t permitted to speak to my doctor during the cycle, and whichever nurse called each day would repeat the same stock information that it’s “up to the patient” whether to cancel and that some choose to do a retrieval with only 1-2 follicles. I was not in a situation where I would have chosen to do a retrieval with 1-2 follicles, and I’m pretty sure they are trying to avoid cancellations so it helps their stats. I was never given useful information from anyone about how/why my results day by day were so far below expectations, which would have given me the information I needed to advocate for myself and cancel the cycle. At my consultation I was told what would be a reasonable goal for my retrieval given my medical history and lab results. There was no discussion of the likelihood of a poor result, or the possibility that someone’s first cycle could be so drastically below expectations. At my first ultrasound, it was clear something was wrong because I had so few follicles. Each subsequent ultrasound showed extremely slow growth to the point where on day 8 of medication, I had one follicle that was the appropriate size. When I regrouped with the doctor afterwards, she said this was not expected given my initial labs, and that I would probably do better a second time. When I asked how common my outcome was (really underperforming on their first round of IVF) for someone my age, she said it happens “about 50% of the time.” I was shocked that if this was so common, she never mentioned it in my initial appointment. This would have better prepared me for my poor results during the cycle, or honestly changed my calculus of whether to do IVF at all. The doctor also mentioned that part of the reason she chose to continue my cycle (which obviously wasn’t going to lead to success) was that she could gather data for subsequent rounds of IVF. I was never told this was one of the objectives, and had I known, I would have cancelled my cycle earlier. Everyone has different reasons for pursuing IVF, and different financial considerations, which will affect their choice of whether to cancel their cycle or not. But providing no information to patients about these tradeoffs, and honest assessments of their progress, is horrible medical care. You only get to communicate with nurses during your cycle – one is assigned to you during IVF, and each day a different one will call with your medication instructions. None of them are familiar with your situation at all, and at one point my assigned IVF nurse messaged saying that timed intercourse or IUI could be an option if the cycle didn’t improve (I was trying to freeze eggs, not get pregnant). This practice took what was a normally frustrating experience of having to cancel an IVF cycle and made it multiple times more stressful and upsetting than it should have been with their horrible communication and the fact that I was repeatedly lied to by staff saying we should just wait until the next ultrasound to see if more follicles pop up. It was clear afterwards that for several days my doctor knew that wasn’t realistic and was just using this cycle to collect data to prepare me for a second cycle (which I will of course not be doing here). I hope this review can help someone considering this clinic make a decision, or someone in the middle of a cycle here who isn’t getting personalized care better advocate for themselves. On my last day of medication, after complaining enough I guess, I was able to talk to the head nurse, who gave me an honest assessment of my situation and tradeoffs, which led to me cancelling the cycle. Had the other nurses provided information remotely as thoroughly and helpfully as she had, I would not be writing this review.

I had a terrible experience with Conceptions. It started when I first booked the appointment—the receptionist asked which location, and I chose the PSL location because it was closest to my house. She said the earliest appointment they had was 6-7 weeks out, so I took it—and later learned that it took so long because that location is only open one day per week (???) This was kind of annoying, because I would have chosen a different location if the receptionist had told me that on the phone, but whatever, I shrugged it off. At our appointment, the nurses were nice but the doctor we met with was cold, dismissive, distracted. She immediately recommended IVF without running any tests or bothering to get to know us or our unusual fertility situation, which was weird and off-putting. I had a bunch of blood taken, and asked when/if I should call to follow up on my results. The staff assured me that THEY would call ME, and that I shouldn't try to interpret the results in my online patient portal myself. We left feeling kind of defeated and stunned by the doctor's demeanor (she literally ignored us as we were leaving and saying goodbye to the nurses, which was awkward since the office was otherwise completely empty)—and then we waited. And waited. Several weeks later, I called to follow up on my test results (because I could see that they had come in via the patient portal, but didn't understand what the numbers meant) and also because they had told me to call on Cycle Day 1 to book an ultrasound. I left a voicemail, but no one called me back. The next day, I tried a different phone line and left a message. No one called me back. I called several more times, and even sent an email to someone I'd communicated with prior to my appointment, to see if I could get a response that way. Nothing. It's now a full week later (a month after our appointment) and no one has called me back, and now the window to book the ultrasound is obviously past, which is very frustrating. This clinic completely ghosted me, and made me feel worse during an already stressful time. Meanwhile, the only communications I've received have been from the insurance billing department, and automated email reminders to leave an online review—making it very clear to me that Conceptions only cares about what their patients can do for them, and not the other way a round. I'm disappointed and frustrated and wish I'd never bothered going to Conceptions in the first place. Now I've had to book an appointment at a different clinic and start all over again, minus some time and money. So thanks for nothing, Conceptions. Since I can't leave 0 stars, the 1 star can go to the nice nurses.

Unfortunately unpleasant to work with... I did "outside monitoring" at Conceptions which means I went there only for ultrasounds and bloodwork while I was being treated by a more specialized fertility clinic out-of-state (after several failed rounds in state at another clinic). It was stressful to be working with an out-of-state clinic and having to coordinate local monitoring at Conceptions, and Conceptions made it even more difficult than necessary. I found Conceptions disorganized and many of the staff are rude, which is the last thing a patient going through fertility treatment should be exposed to. This does not apply to all staff. The women who is Conceptions' coordinator for outside monitoring was fantastic, but unfortunately the staff who interact with patients at their appointments were rude and sometimes unprofessional - this applies to the staff who check in patients and handle billing, and one of the ultrasound techs at the Littleton location is particularly unpleasant. For this reason alone, I would not recommend Conceptions. Prior to switching to my out-of-state clinic, I did several rounds of IVF at another fertility clinic in the Denver area. They were far better organized and always delightful. Also, the Littleton Conceptions facility and their ultrasound equipment was not as updated as the other fertility clinic in Denver that I went to. Another thing to be aware of is that Conceptions refused to provide information to patients regarding their follicle growth during a treatment cycle. Both of my other clinics provided me with all information relating to my progress and response to the treatment, which I found very helpful and believe is the appropriate approach. You work hard to follow the treatment protocols, being kept in the dark as to your progress is frustrating and unnecessary. I feel blessed to have worked with other clinics and believe the grass is greener elsewhere.

Not upfront with anything! I was told one price and billed another. Can’t trust you to not charge me outrageous pricing how can I trust you’ll give me the best care when it comes to getting pregnant. Please stop taking us fertility patients for everything we have to make a buck! We will no longer be considering Conceptions for our needs.

In the interest of full disclosure, my husband and I have been patients of Conceptions for the past 2ish years and recently completed a frozen embryo transfer, which was successful. We are expecting a child in 2020. We live out of state and selected Conceptions because of their success rate. Since I'm pregnant, clearly it was a good choice. Having said that, we have hated every single moment of this process and every single interaction with Conceptions. We can't wait to be able to put all of this behind us and are already talking about how we're going to cope with having to return to their care if/when we decide on a second child in the future. (We will return, though, because of their success rate and the fact that our remaining frozen embryos are in their care.) If you are a person who is happy to follow along blindly and is comfortable with last-minute scheduling, miscommunications, and inconsistent information being provided by different providers, who has not done any research on infertility or assisted reproductive technologies, does not have any opinions, does not want to engage in educated conversations, does not want to know the ins and outs of all the steps months in advance or be able to plan flights/hotels/time off work within a reasonable timeframe, and does not want to offer your opinion or ask questions about why they require certain things or why they choose certain meds/procedures/tests/etc over others, then Conceptions is the perfect place for you. If you aren't a person who fits into that category, be prepared for a very frustrating (albeit, likely successful) experience. Also, be prepared for the fact that it will feel like the person you are meeting with or talking to, including your doctor and/or assigned nurse(s), has never read your chart and knows nothing about you. It felt like they had a script/regimen they were following and I had to remind them in every single interaction that I have certain medical limitations/restrictions from previous surgeries that required individualizing some of my care and altering some of their standard requirements. All in all, this has been the worst experience I've ever had with a medical clinic. My hope is that others can at least be aware of what they're getting themselves into before choosing to establish care with Conceptions. I wish I would've known. I would've likely still chosen them, because of their success rate, but I would've at least known what I was signing-up for. I still get confused when I read all the positive reviews talking about how amazing and supportive Conceptions is; I wonder what those people did differently to have such a different experience. Did they just follow along blindly and not ask questions or make waves? Were they "easier" clients? Were they so emotional throughout the process that having a staff support their emotional needs in-the-moment made up for everything else? Were their standards or expectations lower? I guess I'll never know.

Worst hospitality

This was one of the worst experiences I have ever had in a healthcare setting. My husband and I visited the Denver/Rose location for a consultation, and the doctor was cold and off-putting from the first moment that we sat down in her office. Based on a quick glance at one, basic hormone test performed by my OBGYN, she immediately told us that I am “not a candidate for IVF” and that I “cannot have a healthy pregnancy at my current weight” despite my OBGYN and GP telling me otherwise. She then went on to say that, even if I lost weight, my “only option is to use a donor egg.” An ultrasound had not even been performed yet to evaluate my follicle count. She did not have all of my medical records. She then continued on, telling us, “Sorry, but I’m very direct.” There’s direct, and then there’s completely lacking in compassion and evidence-based advice. Without knowing anything about our finances or priorities, she even started to tell us how we likely can’t afford to waste our money on treatments that have a slim chance of success. It was immediately clear that Conceptions is all about their IVF success rate, as they have it posted all over the office; apparently they keep their rate so high by turning away couples who aren’t a “sure thing.” It was a humiliating experience, and since our evaluation was based on very little information, it was ultimately a waste of our time. I wasn’t even able to have my ovaries evaluated properly via transvaginal ultrasound, because, by their own admission, they don’t have the best equipment at this location (however, the ultrasound tech was at least kind and compassionate). We left with nothing more than a list of supplements that I could take, and the nurse who was assigned to us couldn’t even answer our questions about the function of each of the supplements. On the advice of a friend, we are now working with a different clinic. Unless you are 25, thin, have an abundance of eggs, and merely have unexplained infertility, don’t waste your time; Conceptions, or at least the doctor that we saw at the Denver/Rose location, isn’t interested in helping you.

If you are there for a procedure that Costs 20K plus they might treat you better but for anything else, it's just one big unorganized mess. Each time I was seen by a different nurse, nobody really communicated effectively and it felt more like a car sales floor than anything else. So so frustrating!!!!