Stephanie
I really wanted this to be a great…
I really wanted this to be a great experience and we (my husband and I) did hear results on some testing we had prior to our first visit. However, we expected to hear more from the team on options for us. After speaking to the doctor, a nurse met with us and discussed in detail all the testing recommendations, but many of them we had already completed with the clinic that week. Billing had similar miscommunications. They called me in advance and discussed everything but at the visit was uninformed of those discussions. They were very proactive but the day of my visit was disorganized and seemed that all the team wasn’t communicating. The staff is all very kind and knowledgeable though.
Response from ConceptionsAug 1, 2019
Stephanie, Thank you for your review! We are glad you had an overall good experience, but apologize for some of the miscommunications. Would you like to speak to our nursing or billing manager further about your concerns? If so, I will have them reach out to you. If not, please know that we are determined to provide you the best care and are always open to feedback moving forward. Thanks!


