DETRA M.
QUICK EXPERIENCE BUT I FEEL SINCE YOU…
QUICK EXPERIENCE BUT I FEEL SINCE YOU DIDNT DO NOTHING THE FEE SHOULD HAVE BEEN WAIVED OR CHEAPER YOU JUST ADVISED THE BATTERY WAS EXPENSIVE AND I MADE THE DECISION TO WAIT ON IT.
Response from Reid's Computer Sales & ServiceSep 1, 2026
Thank you for your feedback. We understand your concern; however, the diagnostic fee covers the technician’s time and expertise required to evaluate the device, identify the issue, and provide you with the appropriate repair recommendation. In this case, the diagnostic determined that the battery needed replacement and provided you with the information needed to decide whether to proceed with the repair. The fee is for the diagnostic service performed, regardless of whether a customer chooses to move forward with the recommended repair.