Rebecca
I bought my anti protection viris from…
I bought my anti protection viris from him the first of the year, then i was charge $50 to switch it to a new laptop 9 months later. i've been his customer for years but told them i won't be back.
Response from Reid's Computer Sales & ServiceOct 4, 2026
Thank you for being a customer for many years. I do want to clarify that the actual charge was $48.15, not $50, and this was not a charge for purchasing antivirus protection again. It was a discounted service charge for the technician time required to manually install, transfer, and properly configure the antivirus on your new laptop. Our normal office service rate is higher than the amount you were charged. Over the years, we have also provided you with several complimentary services, including manually reinstalling your antivirus when renewals were missed. While we have been happy to help when we could, technician time and labor cannot always be provided at no charge. We truly value our longtime customers and make every effort to keep our pricing fair. We’re sorry to lose your business over a discounted $48.15 service charge, but we must charge appropriately for the professional services we provide.