CompTIAReviews of comptia.org

Update: Pearsonvue customer service called and rescheduled my exam and apologized for i had to wait more than 2 hours in the check in stage, moreover they provided a goodwell coupon toward any exam i wish to take in a year, i also discovered that i could have 90 days grace period to pay the annual fees and submit any courses i have taken during the period my certification was active, thanks God what a bless, i definitely had a very hard time scheduled 3 times and finally failed but i guess my efforts had finally paid, God is good, thank you comptia. My initial post below Horrible experience, because of technical issue on the onvue site and camera issue i had to reschedule 3 times, in one of these times i stayed more than 2 hours in the queue IMAGINE and you get NO REFUND for cancellation they send you between comptia and pearsonvue.. the servers + exam was nothing like the material on comptia or youtube and extremely difficult, very few questions were similar, the customer service tools and software used for assistance are very poor looking at yhe amount of money paid for the exam,moreover the experience you get at work is 100 time valuable and logic than the exam...i would suggest taking the udemy course but don t waste your money on the exam....hope that helped

I had to wait at my desk for over a hour for a proctor for the CompTIA Perason exam. Last time the check-in for a CompTIA exam took 5 minutes, not 90 minutes. I do NOT recommend.

Do not fall for the positive reviews about this IT certification. I took their training course, and it's horrible. It is very memorization-heavy, but when it comes to doing the actual labs and PBQs, none of what you learned really applies to it because it's so broad. If you want to do well on it, you have to take another training to a third party to better understand it, like Udemy because Comptia's training sucks. The stupid proctor cancelled my exam because he said I should move the camera. My camera was on the stand. Before I moved it, I asked permission and waited, but no response from him. So, I went and moved it. Suddenly, he messaged me my exam was revoked because I moved. He could've let that pass. Pathetic. I filed a complaint and they didn't offer me anything. Remind you this stupid certificate cost about $300 CAD. I wasn't even able to take the exam and was revoked unfairly and no refund! Customer service is horrible. I emailed and called and had to talk to a different person all the time. Every one of them was dismissing the issue, they were hard to hear on the line, or cancelling the call because they had a "technical issue". This is an IT company. Pathetic. On my next exam attempt, Pearson Vue asked me to close all my apps. Their stupid app cannot detect that I closed my applications before the exam. So, the proctor revoked my exam again. Luckily, on this one, I was able to reschedule it without paying. Still, I wanted to take the exam on the day I took it.

As a resident of Europe with a keen interest in advancing my career through IT certification, I eagerly invested in a package deal from CompTIA that promised both a comprehensive course and an exam voucher. With high hopes and dedication, I delved into the course materials, preparing diligently for the impending exam. However, what transpired when I attempted to redeem the voucher left me deeply disheartened. Despite my earlier excitement and dedication to the course, it was only when I recently decided to schedule my exam that I discovered a critical flaw in CompTIA's service. The voucher provided, which was a key component of the package I had purchased, could not be utilized at European testing centers. This revelation came as a shocking disappointment, effectively rendering my months of study and preparation futile. In my frustration, I promptly reached out to CompTIA's customer support, expecting a swift resolution to this oversight. Unfortunately, my experience with their support team only exacerbated my dismay. Despite clearly articulating the issue and the significant inconvenience it posed, I was met with a prolonged delay in response. When a resolution was finally offered, it fell far short of satisfactory. Rather than taking responsibility for their error and providing a viable solution, I was left to navigate the complexities of resolving the issue myself. CompTIA's suggestion that I either manage dealings with their voucher provider independently or purchase an alternative voucher at my own expense was both dismissive and unacceptable. As a customer who had invested time, effort, and money into CompTIA's services, I expected a far more accommodating and supportive approach. Their failure to acknowledge and rectify their mistake reflects poorly on their commitment to customer satisfaction, particularly for those residing outside of the United States. In conclusion, my experience with CompTIA has been one of profound disappointment and frustration. I caution fellow European residents against investing in their services until they demonstrate a genuine commitment to rectifying such oversights and improving their customer support. Until then, I cannot in good conscience recommend CompTIA to others seeking IT certification.

CompTIA is only after your money, and they will not respond to you after. They sent my voucher using the wrong name, and after one year, they have not fixed it yet. I contacted them from the first day and reported my live teacher in the class. They say a different thing every time. The last time, they said it was fixed, but when I tried to take the test, they refused to take it. They did not answer until one year passed, and now they say it has expired. They never issued the right certificate.

CompTIA customer service SUCKS. they are extremely rude and only site policy. i rescheduled an exam and never got a email confirming. when i called the support line i was told "dont worry, It will all be correct." except when the day came i couldnt log in and was told i was a "no show" customer service bounced me around and the end result was policy after policy sent to me. They dont give two craps about you. if i could avoid taking the A+ i would but sadly my job requires it. if anyone ever asks if id recommend it id say RUN.

Never go near comptia, I did their certmaster CE to keep my cert. The system messed up entire time I even took photos of me passing as it messed up so much. Once I passed and the time for my cert to renew came I checked and it didn’t renew. I emailed and told my situation and sent through all evidence which is as good as it gets as proof as it shows full completion of each exam, they denied it, even though their system failed and I have proof of this and the head of customer service is the most inept person Iv ever encountered ( her name is Jenifer white) and she refuses to put me in contact with higher up manager. She is either stupid or vindictive either one is bad. Never touch it go near comptia.

The certification industry has a reputation for being nothing more than a scam, and the recent behaviour of CompTIA towards their system failing to reschedule my exam (basically, 'It's your fault because you didn't check that you got an email'.) adds to the impression thoroughly. I got through 4 different support desk people and was told the same story repeatedly: our website failing is not our responsibility, it's yours because you didn't get your email. If a clothes store tried to not deliver after being paid because the purchaser failed to receive an email, that store would rapidly go out of business. I'd love to run a business that takes the money and takes no responsibility for its systems when something goes wrong at its end. What a grift! And let's face it, in 2 years in IT, not a single person I've worked with has been interested in the slightest that I have my Net+ and Sec+. Unless you're LEGALLY OBLIGED to get these certs, dion't waste your time.