Nico S.
Joke of a company
Ordered a graphics card on their website on May 10th, which said item was in stock. I later received an email saying it is out of stock, despite what their website said. I agreed to wait until they get it back in stock. One month later i contacted them, apparently i spoke with Rich, who is the same guy that emailed me. He seemed confused when he looked up my order number, said he will contact the warehouse to see whats going on. Then when he got back to me, he simply told me that I never replied to his e-mail, which is a flat lie, seeing as i have saved copy of both his and my emails, he also replied to my email that he supposedly never received. Irregardless, instead of apologizing, he tried to place blame on me, a customer, as if their negligence is my fault. I wasted a month waiting, and got nothing, not even an apology. Unbelievable. I would give 0 stars if I could. I would never buy from this company again. Stay away
Response from CompSource Inc.Jun 5, 2020
Nico, thank you for the review. I am the owner of CompSource and I wanted to reply to you personally. This truly hurts me deeply that we can make a customer this pissed off! We did not start this company 21 years ago to have upset customers! First of all, at no time am I going to say anything as an excuse, I hate excuses, however I may say somethings as reality! I have brought in Rich who has been your sales rep from the start. We sat down and he explained that alternatives were given but the alternatives as well as your original order to this day have still not come into stock. As for your missing email he honestly looked disgusted with himself and said, "at that time there was a lot going on and I dropped the ball, no excuses!" So we are both very sorry about that. When he spoke about "a lot going on", he is speaking about the increased order volume of over 4000% percent! I know that number almost seems impossible but its true and overwhelming at the same time. We also sell items for the office so we carry antibacterial soaps, sanitizers, toilet paper etc. and between these products and webcams, monitors, motherboards and graphic cards we have been working nights and weekends (most remote) just to try to fulfill all orders. I have been amazed at how much are small crew has been able to accomplish without complaining. But I'm sure you are aware the graphics card category is almost as hard to get in stock as sanitizer foam :) We literally would have 100 in stock and within minutes it would be gone. In your case this was a manufacture drop ship and the manufacture had stock but by the time we ordered it (I don't know exact duration until our order was placed but not long) they were out of stock. We tried to outsource the product from anyone and no one had them in stock. I know we all demand what I believe is our normal level of service, but I just wanted you to understand even though we are able to go out and about with restrictions/covid. The distribution chains have not caught up fully and there are still hurdles we are trying to overcome. Even during this crisis we are maintaining a 97.99% of our orders leaving the same day, BUT there are always some that have issues. At this point there is nothing more that I can do but say I acknowledge your issue, I've spoken to your rep, we actually demanded that this manufacture give us realtime inventory because of your review and to solve this issue going forward. I believe your review has helped us resolve issues for the next customer but also please understand posting the same review on several review sites does nothing but hurt our business. Have a great weekend and please stay safe.