Companion ArchiveReviews of companionarchive.com

Response from Companion ArchiveOct 6, 2026

Thank you for sharing your feedback, and we’re very sorry your canvas arrived with print marks and a crease. That’s certainly not the condition we want your artwork to arrive in. We’re glad you’ve reached out to our team, and we sincerely apologize for the delay in getting back to you. We’ll make sure your concerns are addressed and that we get this resolved for you. Thank you for your patience and understanding.

Response from Companion ArchiveMay 19, 2026

Hi Carol, thank you for your feedback. We’re so glad to hear you loved the photo itself, though we’re sorry to hear you had trouble printing the digital file in the size you wanted. Please send us a direct message and we’ll be happy to help fix this for you so you can enjoy your portrait exactly as intended.

Response from Companion ArchiveFeb 28, 2026

Hi Chelsi, We’re really sorry to hear this happened, that’s definitely frustrating, especially after purchasing the digital copy. Our digital files are typically high resolution for printing, so we’d love the opportunity to look into this for you. It’s possible there was a file mix-up or download issue. Please reach out to us directly with your order details and we’ll make sure you receive a properly formatted, high-resolution file right away. We appreciate you bringing this to our attention and hope we can turn this around for you.

Response from Companion ArchiveFeb 22, 2026

Hi Sarah, We’re so sorry to hear this, especially since it was meant for Valentine’s Day. We completely understand how frustrating that must feel. We’re going to investigate this right away. Sometimes tracking can appear stuck at “label created” before the carrier scans the package, but we want to confirm exactly what’s happening with your order. Our support team will reach out to you directly to resolve this as quickly as possible. Thank you for bringing it to our attention — we’ll make this right.

Response from Companion ArchiveFeb 22, 2026

Hi Amelia, We’re very sorry to hear you haven’t received your orders yet — that’s definitely not the experience we want for you. We’re going to look into both order dates right away. Sometimes delays can occur in production or transit, but we’ll make sure to track this down and update you as quickly as possible. Please keep an eye on your inbox as our support team will be reaching out shortly. Thank you for your patience — we’ll get this resolved.