Companion ArchiveReviews of companionarchive.com

Response from Companion ArchiveOct 8, 2026

Hi Lisa, We’re sorry to hear that you were disappointed with your order. We understand how frustrating it is to receive something that isn’t properly aligned and doesn’t meet your expectations for image quality, especially after spending $80. We’d really like the opportunity to look into what happened and make this right. We’ve reached out to request your order details so our team can review the issue and determine the best resolution for you. Thank you for bringing this to our attention, and we hope to have the chance to resolve this for you.

Response from Companion ArchiveSep 30, 2026

Hi Sandra, we’re very sorry to hear about your experience. The darker-than-expected image and rippling you described are certainly not the quality we aim to provide, and we’re also sorry that you felt your concerns weren’t properly addressed by our customer service team. We’d really appreciate the opportunity to look into this further and make sure your case is properly reviewed. We’re unable to locate an order under the name Sandra Chung in our records. Could you please send us a direct message with your order details (such as your order number and the email address used for the purchase) so we can locate your order and investigate what happened? Thank you for bringing this to our attention. We hope to have the chance to make things right.

Response from Companion ArchiveSep 26, 2026

We’re so sorry you’re having trouble downloading your high-resolution image! 😔 We’d love to get this resolved for you. Please send us a direct message with your order number, and our team will be happy to look into this and help you access your file. 💌

Response from Companion ArchiveAug 15, 2026

Thank you for sharing your concerns, Stacey. We completely understand how frustrating it is to see an order marked as shipped without any tracking updates, especially when you’ve been looking forward to receiving your portrait. We want to reassure you that we are absolutely not a scam, and we’re sorry that your experience so far has caused you to feel otherwise. We have been in communication with you directly, and our team has already escalated your order to investigate the shipping status. We’ve also sent you a new email with an update, and we’ll continue working with you until this is fully resolved. We truly appreciate your patience and the fact that you were considering creating a whole gallery wall with our portraits. We hope we can make this right and earn back your confidence. ❤️🐾

Response from Companion ArchiveJul 4, 2026

Hi Lodo, we're very sorry to hear about your experience. This certainly isn't the outcome we want for our customers. We'd like the opportunity to look into this for you and review what happened. Could you please reply with your order number so our team can investigate further and work toward a resolution? We look forward to hearing from you.

Response from Companion ArchiveMay 22, 2026

Hi Nicole, we’re sorry to hear about your experience and understand your frustration. However, we’re currently unable to locate any order under the name shown on this Trustpilot review, and we also cannot find any matching order details in our system. To help investigate this properly, please send us a direct message with your order number, full name used on the order, and email address associated with the purchase. Once we receive those details, we’ll look into the status of your order immediately and work toward a resolution. We appreciate your patience and would like the opportunity to assist you directly.