Joyce
Ordered two
I ordered our one dog, Greta, with oysters & Champagne. Her photo processed very easily. When I tried to order our goldendoodle with steak & whiskey, the photo I submitted kept showing up as a smaller dog. It took 20 times, to get it closer to the original photo.
Response from Companion ArchiveFeb 24, 2026
Hi Joyce, Thank you so much for ordering two portraits of Greta and your goldendoodle — oysters & champagne and steak & whiskey are such fun choices! 🐾🥂🥩 We’re sorry to hear you had difficulty getting the second photo to size correctly. That definitely shouldn’t take 20 tries. We’re continuously improving our processing system, and your feedback is very helpful. If you ever run into that again, please reach out to us directly — we’re always happy to manually adjust things to make it easier for you. We truly appreciate your patience and your support!




