Adam
Took my money and then told me my order was rejected
I purchased an S/MIME certificate from them but their certificate generation link does nothing at all. I tried with a few different browsers but none work, and the settings their help pages say to change in Chrome didn't exist for 5 years. I contacted validation support about the problem but they told me my order has been rejected - even though they have taken my money - and I need to contact sales. I tried to message sales but the website form doesn't work, it just seems to submit and then nothing. So I tried to get a refund, since there is a 30 day money back guarentee, but the only way to get a refund is to do a web chat with them. No one answers these chat messages, I have been trying for 3 days now. It looks like the only way to get a refund is to open a PayPal dispute. Updated to 2 stars because once I finally got through to their support they did start the refund process without too many questions. I did have to try for 3 days to actually get through to someone on the online chat though.




