ComodoReviews of comodo.com

entreprise qui n'a pas fait encore le lien entre clients et chiffre d'affaires, service à fuir.

You will probably never in your life have to deal with incompetence from a bunch of idiots at a company than you will with Comodo. Verifying any EV SSL certificate through them takes weeks of painstaking email exchanges, repetitions of the same words and jumping through hoops from their own contradictory requests. We've now ceased all our service requirements with them and we require in excess of 100 SSL certificates a year. We're now using a different SSL supplier that is actually living in the real world.

This is the second year in a row that I have found myself in SSL hell with Comodo. Very poor communication resulting in expired SSLs when I ordered new SSLs over a month ago. I won't be using them again!

Having bought a EV SSL cert. I have now been trying for two weeks to have them make their validation call, so our business and phone number can be verified. They have been making one appointment after the other, and never followed through on any of them. The order will now be canceled, as I can't get them to do their job, and make the validation call.

For a free program, this beats the Grisoft people, and they were great too. Although Comodo offers other protections (which are NOT 5-star), this component is reliable, catches attacks in timely fashion and updates frequently to be on top of their game.

Comodo Dragon-browseren blev sneget ind sammen med den sædvanlige Ask-toolbar ved Java-installation. Når man uninstaller åbnes en ny browser med en uninstall-spørgeundersøgelse. Den kan dog kun besvares med 5 svarmuligheder, hvor 'fordi jeg ikke har bedt om at få installeret jeres tåbelige browser' ikke er en svarmulighed, selvom det nok er den mange ville vælge. Det er ikke så lidt komisk at et firma med sloganet 'Creating Trust Online' undergraver alle muligheder for tillid ved at snige deres produkter ind på folks computere som en anden gang malware.

We purchased a 2 year EV Multi Domain SSL certificate back in 2012. On purchasing this, the sales rep offered an additional year, for free, in order to be competitive with other offers I had received. I took him up on the deal and continued with the signup. After a difficult installation period and trouble communicating through various departments via contact forms, overseas departments and knowledge bases, we finally managed to get the certificate installed and working. When we came to add a second domain to the certificate a year later, we once again had to jump through hoops, as this was not made clear how to install. Eventually we managed to complete this after several days of emails with support. Now to 2014. We received an advanced warning that the SSL certificate was due to expire, so I queried this with the rep who told me that the certificate was a 2 year certificate, and to get the third year free, we would need to submit a new CSR to obtain a renewed single year certificate. After doing this, I was sent a new certificate to install on our server which was duly done. On the 01/02/2014 the certificate ran out. Not just the old one, but the new one too. Because the new one was not in fact new, but the same old replacement certificate! Our website has now been unsecured and had been losing customers and orders for two days. Having queried this with support, I was put through to sales who wanted me to buy a new certificate. After explaining that I would not be buying another certificate, they arranged for me to place an incomplete order, which accounts would 'zero', in order to put the sale through. I found this very frustrating, and after several communications, was still being told that the best thing would be to buy a new certificate. After receiving no confirmation of order, nor any more communication, I chased the rep who's tone became aggressive, and was still advising that buying a certificate would be the quickest solution. I still have no valid SSL certificate and feel like the position of power that Comodo has over our company at the present time is being abused by certain members of staff. I assume that sales of SSL certificates are done on commission, hence the overbearing pressure for me to renew as opposed to Comodo fixing the problem by issuing the certificate which we have already paid for. I find this complete process a shambles and as such cannot see how Comodo can possibly expect me, or anyone else to want renew an SSL certificate with them after receiving such atrociously poor service. Avoid!

First of all, the good. SSL certificates are fine. No real problems there, the EV certificate we have provides the green address bar as it should. They let you know when it's going to expire. Purchasing/renewing is a little tricky as to get decent pricing we have to place through our own reseller account, which is fiddly and time consuming. My real issue is with their PCI scanning services. We seem to get it for free with the EV SSL Certificate we have, allegedly at a massive discount of over a thousand dollars. However, getting the service for free is a complete pain, as we have to navigate several different web interfaces to generate a free order, validate it as a reseller, then once the order is created we seem to have to claim it within the HackerProof control panel, and then create a new device using that license. Fine if you have to do it once, but it seems to expire more frequently than yearly, and suddenly we can not prove our PCI compiance to the bank, hence our fees go up. Any attempt to ask support about it is met with stock answers, and you really have to dig to get to the root of the problem. If the service we are getting for free is really worth over $1000 then I would expect premium support. However we paid for Hackerproof at the list price in our first year, and the support was still as bad and the interface still as confusing and convoluted. Then there's the issue of false positives from the PCI scans. I have to keep renewing them without any warning (so the site goes out of compliance), and very often the issue is to do with Comodo not understanding how Ubuntu version numbers work. Ubuntu is a very common operating system for hosting now. They should have this fixed! In all honestly, when it works it's fine, but given the time taken to sort out problems, the complexity of the various web interfaces, and the inability of support to show any initiative at all, I can't recommend them.