CommunitylightingsupplyReviews of communitylightingsupply.com

I am still waiting on the order?

Very disappointing experience. I would not recommend this company and will not use them again. I ordered puck lights because I needed them quickly for a client. Their website indicated that the lights were in stock, and since the company is located in New Jersey, I specifically chose them expecting faster delivery. I also ordered the required transformer/driver from them. Instead of receiving shipping confirmation, I started getting emails with additional questions. I answered them, but still received no clear shipping information. I then had to follow up several times myself just to find out when my order would actually ship. What makes this especially frustrating is that I had cancelled an order with another supplier because I believed this company had the lights in stock and could deliver them sooner. At no point during the ordering process was I told that the lights were unavailable. After multiple follow-ups, I was finally informed that only part of my order had shipped and the puck lights were actually backordered until September 15. This put me in a terrible position with my client. I had repeatedly told the client when I expected the material based on the information I was receiving, only to have to change the story again. Ultimately, I lost the job and the client because of this situation. If an item is not actually available, it should not be presented to customers as being in stock. And if there is a problem with an order, the customer should be informed immediately — not only after repeatedly asking for an update. Very poor communication and a very disappointing experience. I will not order from this company again.

Light fixture does not work. Returning for refund to test return policy.

Purchased product that appear to be fully in stock. When purchased, only a small portion of the order was shipped. the rest of the order would come six weeks later. six weeks pass, more delays. Owner hassles you for updates, refunds, etc. will never use again.

Paid for expedited shipping because have an install date. Lights have not arrived. Will need to reschedule installation project delayed. Disappointed and frustrated.

$19.99 in shipping for 2 tiny parts that cost $14.40. 2 stamps would have been sufficient. I'll share my invoice.

Pay an extra amount of money to have my lights expedited. Three days later I still don’t have them!

I only needed lens covers for a product that was purchased and damaged. If I had used Diode then the lens cover would have cost me significantly less, but you only sell it with the track and offer no considerations for service issues. Every time I called I never got a response (was always told you would look into it and report back (3 times)). I will avoid your company of products in the future as your customer service is awful.