Ronald L.
Dealing with Comfort up was quite saisfactory
My experience with Comfort up was very good and educational. I ordered the wrong size line sets and Nikki gave me good instructions on how to purchase the correct line sets and return the wrong ones for a credit on my account. I sent the wrong line sets back, well over a week ago and I am aware they were received by comfort up but I have yet to receive a credit on my account. Other than the delay on my credit to the total of $577.98 I am very satisfied with my purchases. I would be extremely pleased if maybe someone can light a fire under comfort up to process my credit. Thank you.
Response from ComfortUpApr 11, 2016
Hello Mr. Langley - We are happy t hear that overall you're pleased with your dealings with us at ComfortUp. I am so sorry that there was a delay with your credit for returned product, however I have made sure that our credit was processed in our accounting department this morning. You should have received an e-mail confirmation of the credit-transaction, but please remember that depending on your bank, it can take up-to 10 business days for that credit to appear in your account. Thank you for bringing that to our attention so that we could promptly get it resolved for you. If you have any questions or need any further assistance, please let us know. Thank you for your business.