ComfortUpReviews of comfortup.com

Absolutely one of the worst business experiences I have ever encountered. It makes you wonder how they have stayed in business with the poor customer service I have experienced. Ordered a 3 ton Mitsubishi Multi-Zone Mini-Split system on May 23rd and it shipped from ComfortUp's warehouse on May 25th. It was delivered to my High Desert business location on Friday, June 3rd. All seemly good so far. Took the skidded product to the job site for installation on June 9th only to find out that two SUZ-KA18NA, TN were shipped (outdoor air conditioning units) and not the two MFZ-KA18NA indoor Air Handlers that were ordered. ComfortUp was contacted that same day and supplied with emailed photos confirming the mistake. After numerous unanswered phone messages and unanswered emails, I find out that the hopefully correct Air Handlers were shipped from ComfortUp on June 22nd to arrive at my business location next week on June 29th, three weeks after the mistake was communicated to ComfortUp. My customer is so angry, upset and doesn't want to have anything to do my me, as my installation now will occur a month after it was to be completed.

This company sent me two bulbs for my UV light inside my HVAC. When they arrived they were broken and looked like they had been recycled. They sent me two new ones but never refunded my oney. Now they will not respond to my emails. DO NOT PURCHASE FROM THEM

I have gotten old unit even the model number on the order was newer. The unit I got was 2013. When I called them and email no help was offered even though unit was dead on arrival. I will never order anything from them anymore.

Once you have the machine installed, if the machine came defective, there is no exchange or refund. You just have to pay the labor to fix the machine came defective.

Called and got the unit ordered. Supposed to ship with remote, tracked the remote for a week while the unit sat. Finally sent unit a week late. Arrived, was told it would be delivered 1 to 2 days after I was told it would but was told it was here and I can come pick it up. Went to pick it up only to be told it was on a delivery truck to my shop, made them call the delivery truck only to be told it was in fact there at the facility where I was standing. 45 minutes later was told the unit could not be found. I left very upset as this unit was supposed to be installed the next day at a big clients home. After numerous phone calls that I had to make to them they told me the unit was sitting on a delivery truck waiting to be un loaded. After arguing with them the agreed to pull the delivery truck up and off load the unit, and it would be available for pick up the next morning bright and early. Next morning had to wait for 45 minutes until they found the unit. Will NEVER do business with this company again!