ComfortUpReviews of comfortup.com

Ordered a three ton Mini s[lit. Also, ordered two day special shipping. It took four days and we had to drive 70 miles to get it. Customer service was apologetic and got me my 70 dollar quick ship fee back on my card. At the end of the fourth day lost the job, because we could not deliver the install. When ordering make sure you have them note the Ticket to Averritt Express - 2 day shipping Dealing with them to get our product was not a good experience.. Other than that anyone need a good 3 ton heat pump? Last Comment, Comfort up's Customer service was very quick to get my refund back.

We were originally shipped a used unit. The delivery man said that he delivers hundreds of these units and that he could tell from the condition of the box that it was used. But, apparently the warehouse people could not. Original delivery was late and then once we opened the unit and discovered handwritten notes in the instruction manual, we had to request a return, request a pick up (also late) and wait for another unit. The sales rep sold my husband a remote control but didn't bother to tell him that we needed to purchase the grate that covers the back. So, another delay to get that. I couldn't find a receptacle anywhere for it so rep told me to go to any Home Depot because they work with them. Tried every Home Depot in city and they'd never heard of them and did not have the receptacle. So, another delay. Unit is installed finally and so far we are happy with it. I surely hope we do not need any service on it!