comfortinn.comReviews of comfortinn.com

Although No one is the owner of this comfort inn from choice hotel in this Trust pilot account, I just made this to make everyone aware. I made booking online through booking.com and stayed in the comfort inn hotel Marina (14-19 April 2025) book ref 4821220210, while check out, I asked about the payment and Paid in the facility and they informed me that the booking fee will disappear after sometimes. Surprisingly, the creditcard statement Charged me twice, before check in and after checked out. Several email and phone call reveal no one responsible Neither Booking, Comfort inn Nor Choice, however creditcard company confirm that the fund is requested and charged from Comfort inn for Both occasion. And I requested investigation through creditcard company for unresolved situations.

This facility in Sherman, TX, is disgusting! The phone cord for the room phone was cut so no phone service! 3 out of 4 cardkeys would not work and then they charged me $30.36 more on my credit card bill than was on my receipt the day I checked out. BTW....my bank credit card is also dragging their feet in rectifying the situation. These people are HORRIBLE!!!

Disrespectful manager kicked me out of parking lot after I had explained that I had whiplash and he even called police on me ...where was I to go with 2 flat rear tires.... Stayed here once and first room 333 was a mess semen stains everywhere and possibly blood splatter on walls and a big old deuce in toilet. Deplorable to say the least....my advice? Go camping -less bugs....and possible diseases Even filled out online to get a job, no response....please fire the manager @ Gap comfort inn and suites...asking as a potential friend. If not I'm seeking to shut this disgustingly God awful place down. Keep In mind I was homeless living in my car at the time, almost died in a hit and run accident and the only one who even was remotely human was *Toni*. -Great person , she is deserves a better job 💯 P.s. I witnessed multiple possible drugs deals go down on the parking lot...oh yeah no dinner per say, but definitely a show....

Check out date 02/11/2025 member number 82077550661 Dirty Comfort inn ,the sheets have been slept in before there was someone else's hair in the bed and very creased,the carpet is dirty and the room and hall smell musty,we did not stay and they refused to refund us ,such poor service.Go to the La Quinta inn it's lovely. I understand in normal circumstances with this booking is non refundable but in this case I refer to my review,you can not expect us to sleep in a bed that other people have slept in and pay for the privilege of staying in a dirty smelly room. We booked with Comfort Inn because we have always had a good experience. Thank you for your quick reply, but I must stress that we where NOT A NO SHOW not only do the staff at this Comfort inn not do their jobs but lie ,how can we be no show when we saw the room told the receptionist it was dirty and the bed unchanged from the last occupant with thier hair in the bed,something is serious wrong with this hotel. Why should we be expected to pay for this appalling situation and now to be called a liar.

Spacious room for the price, $60+ dollars a night. Parking was free, a little hard to find but with GPS, not really. This was the Inn on San Pedro Ave. In North San Antonio. Missed breakfast, but did spend time at the pool, very small pool. Television hard to navigate, wifi was fine.

UNDER NO CIRCUMSTANCE COME HERE Comfort inn Gallipolis Riped off with the price 150 dollars + tax for 1 night. Had no choice of stopping 7 hrs driving and exhausted. The place is filthy and the rail to get to the 2nd floor is sticky haven't been cleaned in weeks. Carpet in the room doesn't look like it's seen a vacuum cleaner in weeks, the bathroom is a disgrace, room furniture is knocked about, the bedside lamp doesn't work. If I could give it minus stars this deserves 20 I've been touring the US now for 3 weeks and stayed at comfort inns all over. This is the worst hotel I've been in this holiday. The best thing that could be done here is to raise it to the ground and start again DON'T COME HERE !

I found a tampon inserter in bathroom in a room that was over $200. Informed desk and they didn’t offer anything to me. Then room service was rude and worst I’ve ever had the employees were horrible and rude

Along with many others we were recently trapped at MSP airport after multiple cancelations from Delta. Although we slept at the airport for four nights before finding a room at Comfort Inn, Americas Mall, Airport. We arrived early at the hotel and needed to wait until 3:00 for check in. When we attempted to check in they informed us that our room had been given away because of the high demand. We then asked for a refund we were informed that we would need to contact Expedia. Due to lack of sleep we accepted this. Upon returning home (after four more nights) we contacted Expedia and was informed that the hotel room was non-refundable. We explained that we were not provided with a room. Expedia attempted to contact Comfort Inn but informed us that they were unable to receive a reply from the hotel. So we just lost 260. due to a poor decision in making a reservation at Comfort Inn (they do not honor reservations) and trusting Expedia who apparently will not take responsibility for refunding consumers.