cometeer.comReviews of cometeer.com

I ordered a Discovery Box, and the package got lost in the mail. Which is ok, things happen. There is no way to contact customer support other than through email, which takes 1-3 business days to get a single reply. Support agent kept sharing the tracking link (that hasn't had any updates since the coffee was shipped 10 days ago), and refused issuing a refund. I even contacted the shipping company's customer support, and they confirmed the package was lost, but I still haven't gotten my refund.

They messed up two things with two different orders. NOT quick to respond. And not helpful. The coffee is pretty good, although expensive. But the bad customer service makes me never want to place another order from this company. They have got to get it together.

Cometeer Coffee’s “free trial” isn’t as straightforward as it seems, and I want others to know before they get caught off guard. After signing up for a trial box via a friend’s referral, I delayed my subscription by eight weeks to avoid any immediate charges. Despite this, Cometeer processed an unexpected $89 order almost immediately. Their website falsely presents the ability to “pause, cancel, or customize anytime,” but the reality is different—no clear indication of a ship date or charge appeared when I set my preferences. Canceling is a hassle, with multiple confusing screens and buttons that are tough to navigate. Their customer service response was unhelpful, citing a no-refund policy once an order is processed, blaming the “frozen nature” of their product. Adding insult to injury, expect an onslaught of emails—around 20 in one night. The trial is advertised as $64 with discounts, yet I was charged $89 without explanation. I’m disputing it with my credit card, but the experience left a bad taste before I even tried the coffee. If you’re considering Cometeer, watch your account closely and double-check their misleading subscription settings. Their practices prioritize sales over clarity, and I’d hate for others to feel blindsided like I did. Proceed with caution.

UPDATED 8/18 at bottom. Additional problem of defective capsules. Bought a trial coffee pack at a local Massachusetts mall and found that they then decided to sign me on to a monthly subscription with my credit card. I DID NOT SIGN FOR THIS. And they didn't have an address nor email to even send me the coffee that I supposedly signed up for. I couldn't call them because they refuse to provide telephone numbers to customer service. The best they had was an email to a third party customer service company who refused to provide phone number. Do not buy at these mall promotional setups. Don't give them your credit card. Horrible customer service and I still await their phone number from their lack of "customer service." Two months following my complaint and a similar complaint to the Better Business Bureau they have not yet responded other than a robo-like email from a third party service that I have never heard of. They wanted my credit card number and I declined that given the history. I DID ask them for a telephone number of someone at the company itself so I can cancel the auto pays. Ended up dealing through the credit card company. Then I started using the box that I did purchase. Two of the capsules were only half filled. No way I will email to complain. No use. STAY AWAY FROM THIS COMPANY!!

WORST COMPANY TO WORK WITH ... NO COMMUNICATION... ... ABSOLUTLEY AWFUL

I have 1 star and Comeeter did not deserve this 1 star. they have fake added subscriptions to my account for $73. 99 each month I keep sending text messages and getting getting no where.I never agreed to any subscriptions and have been trying g to stop this FRAUD!!!! So BEWARE of any free samples in the mall . Total CROOKS! Still trying to stop them from charging my account $73.99 each month. I am a senior citizen and distinctly remember letting the salesperson know I was not ok with any subscriptions she kept telling me over and over it’s a one time purchase .They cheated and lied to Me and trying to make it seem as if I agreed . It’s a lie ! It’s Fraud and it’s calling scamming the consumer!! It’s a shame people have to make money this way.. So Sad, to hurt people this way! That you have to steal from people!

Coffee is pretty good but shipping and customer service are a mess. They've sent the wrong orders three times in recent months, most recently not sending any of the eight coffees I'd ordered and instead sending four that I hadn't ordered. When customer service finally got back to me, they told me they were out of stock of several coffees from my original order. They also use OnTrac in California, a cheap and unreliable shipper. The website is a mess and cancelling your subscription is made deliberately difficult (and they don't allow you to delete your credit card info, even after you've cancelled your sub). Every detail beyond the coffee itself feels like a scam. Avoid.

They force a subscription and make it impossible to cancel. I just got charged $121 for coffee. Complete garbage. The coffee tastes good but if you live in the south it comes defrosted and warm after they charge $10 in shipping.