combatironapparel.comReviews of combatironapparel.com

Not worth the wait!!! Customer service sucks they dont ship when they say they will do not buy from this company its not worth the wait!!!

I placed an order with these guys to support my fellow veterans but was shorted a few items. I’ve sent over 10 follow up emails with ZERO response. Please don’t waste your time with this company as their customer support is 100%, Grade A dogshit! Not to mention I receive my incomplete order 3.5 weeks later with no shipping correspondence at all. They must have gone through The “Learing Center” for customer service training…..

Zero customer service. Good luck getting what you ordered and when it's not, you definitely won't be able to get ahold of anyone.

I have tried no less than 20 times to contact customer service via email and phone. I had a product issues and requested a size down...instead of what I requested, I was given a size UP. All attempts to communicate this secondary issue and rectify the problem have gone unanswered. I also cannot use the quick return option because I did it once already, and their system wont allow me to use the tool twice.

Do not buy!! Awful customer service and extremely long shipping time. I ordered some shirts in June and I’m still waiting for confirmation email.

I only have myself to blame for ordering from a company I discovered on Facebook ads. I should have been looking here before I placed an order and sent my hard earned money. Ordered 2 pairs of the same shorts in L and XL as I was not sure of how their fit would be on me. Was not planning on sending back the ones that didn't fit because I didn't want to be that guy and I was ordering for a 4th of July party. They sent L and XL but the L was a completely different model short. Of course, the L was the correct fit so now I had 2 pairs of shorts I did not want. Contacted them to please send a replacement ASAP (for 4th of July) for the correct L shorts and they have not responded. Now I am searching for reviews on customer service support and seems this is the norm for them. Shamefully boasting integrity of Christian Veteran owned company and now I see that they are doing this to many folks. I'll let my bank sort this out with them and if they want their product back, they can refund all my money and send shipping labels...

I strongly advise against purchasing from this company. I haven’t received my shipment, and they’ve taken my money. Despite multiple attempts to contact them, I’ve been unable to speak with anyone, and their emails remain unanswered. This is clearly a fraudulent operation.

I hate leaving negative reviews, but after this experience I feel other customers deserve to know what they may be dealing with. I placed an order with Combat Iron Apparel over two weeks ago. At the time of ordering, their website stated shipping would typically take around 5–7 business days (or up to around 10 during holidays). My order has now gone well beyond that timeframe, and I still have no shipping confirmation or meaningful update. What has been most disappointing isn’t even the delay—it’s the complete lack of communication. I sent multiple emails asking for a simple status update and received no response for an extended period. When they finally did respond, it appeared to be a generic, automated-style reply that simply justified the delay without addressing the fact that my previous emails had been ignored. Since then, I still have no shipment, no tracking number, and no clear timeline for when my order will actually be sent. I understand that delays happen. Every business can run into unexpected issues. What customers shouldn’t have to deal with is being left completely in the dark. A quick email explaining the situation, acknowledging the delay, and providing realistic expectations would have gone a long way. Customer service is just as important as the product itself. At this point, I’ve waited well beyond the advertised shipping timeframe 17 days with virtually no communication, and I honestly can’t recommend ordering from Combat Iron Apparel based on my experience. I sincerely hope they improve their communication because this has been one of the most frustrating online shopping experiences I’ve had.