Marlies
Worst customer service ever
Really surprised that a company like Colourpop treat their customers so bad. They send me the wrong order wich I paid extra fees because I live abroad. All in the game and everyone makes mistakes. I wrote them an email and it took 2 weeks before they answer me. Prob busy all good. They responded and send me a new one. It’s not here yet but the problem is they refuse to pay me back the fees I paid for the wrong order and they consistently answer that they are not responsible for the customs wich I understand but THEY made the mistake by sending me the wrong order. Now I have to pay fees twice because they messed up. That’s not okay and they just say it’s not our problem. Now I paid 30 euros for a concealer wich I never got (yet). I will never buy there again even though I love the products. I advise everyone to be aware of the cs cause your alone and they just ignore the customers.