ColourpopReviews of colourpop.com

Mi pedido está en Alemania desde el 23 de diciembre , he consultado y no llega , puse mi reclamo y lo único que me dicen es espera No es posible hice mi pedido el 10 de diciembre y hasta ahora no me llega ni se mueve de la ubicación de rastreó , me molesta mucho que no tengan una respuesta , solo dicen ya salió de Estados Unidos no podemos hacer nada ,consulte con su centro de envío , en mi caso SERPOST ya que soy de Perú

I am done ordering from Colourpop. The last few orders have been either wrong or missing items. When you contact customer service it takes forever for them to get back to you and oftentimes they want you to send pictures of the items that you got instead of fixing the issue.

The child Eyeshadow palette came broken

Their gel liners are the best and so are their eyeshadow palettes

Colourpop is one on my favorites. I have a ton of their products. I almost always purchase any new product that comes out and everytime I am more and more impressed. The prices are great and when they have sales that is when I really go crazy.

My eyeshadow palette has shadows that have cracked or unglued. I tried to contact customer service and got no response

I ordered the Colour Me Pretty creme gel liner vault for my daughter for Christmas. They arrived and were rattling around in the package, so I opened them to make sure they were ok before wrapping them as a gift. Several of the jars' lids were very loose, and the some of the cremes were dried out. One in particular was so dried that it fell out of the jar in one hard lump. A few others were very tacky and difficult to apply, looking patchy. Some were just ok, and there were only a few that were in perfect condition. This is an expensive pack (currently says $77 on the website but sold out). I emailed customer service and sent pics, but they wanted MORE pics. So I sent those and had to dip in and swatch everything. And in response all I received was a coupon for $21. Enough to only replace 3 of the 15 jars...problem being that the colors aren't sold individually. Also, you can't use that coupon on any sales. It's very limited. So that's like a slap in the face....as in, "we don't care about quality control or that you received a faulty product but here's a COUPON (not a credit, a replacement or a refund) for a small portion of the amount you paid...so you can't replace the product but you can get something else entirely for way less value." Not impressed.

The products are great quality, but the packaging is really disappointing. I’ve had them for 21 days and some pallets I only used them once because the powder arrived broken or broke when I put it in my makeup bag. And every day I discover a new powder broke. The customer service was really disappointing too, I send all the pictures of the damaged products and gave me a discount, but if I’m honest, I would seriously give it a fifth thought buying again. I rather prefer that they would have send me again new products. That way I’m sure that it was a one thing and not that all the products are badly assembled.