Isela
I gave the company 4 stars because…
I gave the company 4 stars because there’s always room for improvement. My only gripe I think that I have with Colourpop is their lack of refund or return policy. There are so many affordable stores with make up and the fact that they don’t offer refunds or returns is not a good policy to have. Especially when you can only purchase online and Ulta. Now Ukta stores do not always have the products that you’re looking for. There have been times that I saw the product at Ulta stores and it did not look the same as online. Especially colors and sizes. I have had issues and had to argue my point with them and after multiple back and forth emails, I received a replacement. One was a powder that was damaged. And the other was a price matching issue. I had placed an order the day before for a build your own palette feature that they had. The next morning they had them on sale. I was shocked! So I emailed them. The girl who helped me was not very nice. She made me cancel and “did me a favor” by canceling my order so I ended up without certain colors that at that point were sold out. I had to pick other colors and build my palette again which is time consuming. Even Walmart does price adjustments. Not everything on their website is completely “affordable”. Are they less than other brands, yes. But brands like Essence has great quality products that are more affordable and they don’t have this policy.