ColourpopReviews of colourpop.com

I ordered on 12/7/24 and it’s 1/12/25 and haven’t received my order. I would look at the shipping time before ordering because if I had known it would take 3+ weeks I wouldn’t have ordered.

the products are great. the colours are beautiful. everything arrived and the prices are low. took forever to get but the weather impacted that so not colourpop's fault

The company does itself a disservice by shipping such a great product so poorly packaged. I absolutely love their products. Recently however, I ordered items for Christmas and they arrived broken due to poor packaging. I was shipped a replacement over a week later and it arrived crushed as well. The item was sent in an envelope with zero padding. Very disappointing.

Very good service for client perfect 🙂

Consistently great experiences with shopping this site and quality of products.

I just received an email from Colourpop asking me to write a review on my recent purchase, so here I am. Don’t get me wrong. Colourpop’s products are of reasonable quality for the price. I gave 1 star because I paid almost $200 for an order that took an entire month to arrive. It wasn’t just because of a slow shipping service, btw. They waited 2 weeks!!! before they bothered to pack it and send it out. I live internationally. Seventeen days to get a pkg from America is slower than avg, but sometimes that happens. It’s the fact that it also took them an additional TWO WEEKS to process it at all. To put it bluntly, I ordered 3 separate, large Temu orders several days AFTER I placed my Colourpop order and ALL of them arrived MORE THAN A WEEK before my Colourpop ones did. They’re slower than Temu, for goodness sake. Then when I went to their Facebook page, half the comments are from people who have experienced the same problem and they tried to contact customer service and surprise, it’s so bad they might as well not have one, not to mention they don’t even have staff responding to comments on their Facebook page either. I didn’t bother to contact anyone because it looked futile, so in the end I just waited. And waited. And waited. Get your act together, Colourpop, it’s 2025. This is ridiculous. In my opinion, their products aren’t good enough to wait a month for. I’ll stick to the 500 other cosmetic brands we have to choose from that actually bother shipping their stuff out within a reasonable amount of time & have a staff to provide customer service.

Great quality Wish it could have been received quicker but the quality and price made this okay.

Literally got mold on my lips and on my blush, my glitter was cracked at the bottom and dry. All of my products were just something wrong with it. I have pictures and proof of all these things. I’ve emailed them. They have not responded to me. I’ve gave them multiple weeks. I’m so sick and tired. I used to love this brand so much and now I’m very disappointed in them.