Manar Al S.
No Refunds, Bad Customer Service Experience
I've made many orders from Colourpop. Most of the products are now stables in my collection (for example the tinted moisturizer and the supershock family), but the customer service isn't the brightest. I always have troubles with the tracking link not uodating, which gives me anxiety given that there's a Colourpop parcel I've fully paid for and haven't received for some reason (2020). I've bought other things from other websites and I've been fully refunded, but Colourpop were the only company that never refunded me and sent curt replies in the mail. For months onwards since, I've been really hesitant to purchase anything from them, and I stopped recommending them to other people as well. Even now that I've made quite a few purchases from Colourpop and they've all arrived (I did have a missing item recently), I can't in good conscience trust them again— not fully at least— nor recommended them to my loved ones.