Marie-Christine B.
Unauthorized Charges After Cancellation
First, the hairstyle and hair color options are quite limited and the results are not very realistic. The biggest issue, however, is the subscription policy. The fact that you will be automatically charged a very high subscription fee once the trial period ends is not clearly disclosed. Even worse, I cancelled my subscription before the end of the trial period, yet I was still charged. I contacted customer support and provided proof that my cancellation had been confirmed by them, but I am still waiting for a response regarding my refund request. At this point, I can only hope that I will at least receive a refund.




