The College BoardReviews of collegeboard.org

Just another business trying to squeeze as much money out of people as they can. I was on a call for over a half hour. I didn't know that my daughter would take the test through her school. I wanted to cancel the date that we registered for in December. They want to charge me a $30 cancellation fee. I love how this is acceptable.Absolute scam.

Collegeboard helped me with my educational future. The best thing about preparing for their exam is that they provide the exam takers some free practice exams which are similar to the real exam, that helped me a lot to get ready for the exam

I forgot my password to my account because I made my College Board account 4 years ago. To find a solution to my problem I tried resetting my password, but I would not get an email confirmation or SMS code. I called customer service and as helpful as they were they couldn't fix my problem. I need to access my SAT scores for college. I looked this up to see if other people were experiencing this problem, and they were. College board, you need to fix this. Its ridiculous.

My daughter receives accommodations and was sent to the wrong location then tell me she has 14 days to reschedule the test and they will get back to me. When we got within days of not hearing back I requested a refund and scheduled her for the next date so that she wouldn't miss again. They denied my refund because it wasn't within 5 days of the test! The one they misled my daughter on. The next test was scheduled with her school but after speaking with her counselor, they aren't a testing site. CB would not relocate her test without the SSD coordinator closing the calendar. The counselor called CB with my daughter and explained they are not a testing site. They told her they would "escalate" and email her within a week with a new location. They did not. Her test is in 2 days and they now tell me they can't reschedule her because it's less then 5 days before the test. I have called 13 times and opened 7 claim numbers and they always tell me they will "escalate" and call me back and never once did they call me back. I can't get anyone on the phone to help me. They all tell me the same thing and transfer me around and never help. My daughter is the one getting the shaft as she needs to test to apply for school in the fall. They have sabotaged 2 testing dates now. AND won't give me a refund for the test we paid for that they couldn't accommodate her for.

Software is Windows/Chrome dependent. My child signed up for March test date and couldn't take it because he didn't have his password. Set up for the May testing the counselor was able to wave the fee since the first exam never happened. Exam just came back. Parents should allow their own kids to set up accounts as it is easier to link it to school emails so schools have access. The physical ticket is no longer needed to take the test.

I was trying to print off my son's addmissions ticket. Usually you just print it but now you have to download Bluebook. I tried for over an hour, but then realized I didn't have the requirements to download Bluebook. We only own apple devices and needed windows. The agent I called for help wouldn't help me at all just said you need to get a device with this type of software. I asked to speak to a manager and she say no. Worst customer care. All I wanted was to get my son's admissions ticket.

It is just a scam.

I have had horrible customer service from College Board. The agents not only know their own system showing how disconnected their company is, their processes and procedures are also outdated and unclear. I have spent months getting a simple name change updated in their system and there has not been ANY movement yet.