Adria Quay T.
I went through the approval process but…
UPDATE: I was contacted by Collective and they clarified what was meant about the 3 month supply. I can purchase monthly, but I will review with the care team every 3 months. I am satisfied with their answer and will update again after I receive my meds. I went through the approval process but I was told that I have to order a 3 month supply in order to be approved. It clearly states on its site that you do not have to buy in bulk. I ordered one month to see how well the service works before committing to a 3 or 6 month supply which I normally would order. So far I’ve sent notes to customer service and have not received any responses. They did put a hold charge of $69 on my card. I have no way to reach them except through the portal. I’ll give them one more day before I call my bank.
Response from CollectiveSep 16, 2026
Really appreciate you sharing this, and glad the team could clarify things for you. Hope you have a great experience going forward!



