CollectiveReviews of collective.org

**UPDATE** 10/24/2026 I finally hear from Collective to explain the delays. The issue with me is that if they would have read the emails I sent the first day they would have realized the problem on their side and this delay could have been corrected quicker instead of the 3 day delay. I would just say to their customer care side is to acknowledge your customers emails, especially when there is an issue going on. You must keep the patient informed and part of the process. Busy or not, new company or not. Communication is the success. **** I signed up with Collective, my prescription for tirzepatide was approved, then nothing. They went dark on me. It's been 4 days since approval and no communication since. My status still sits in Dr review status and the Dr chat tells me to contact support which I did like 5 times. Their support says they will respond within 24 hours and now it's been 72 hours and nothing. I think they could be a scam as they don't have a phone number or anything to reach these people to see what the issues are. Im giving it another day then I will reach out to BBB, the founder Gunnar Lovelace plus my bank to report fraud. I was hoping this was a legitimate company but it seems so far it's too good to be true. Would love to hear back from someone from this company. Would love to get a phone number to talk with someone. Just a simple update on my order is all I want. Not sure how this company has 4.7 stars unless this is all fake too. I would like to say that the Dr side of things was great. The customer service commuication is a fail. I woild love to update this review if they ever respond back to me.

I joined one week ago and received my 1st shipment 3 days later. It was an incorrect dosage for a. switching from a different provider and b. tapering down to maintenance dose. The good: They do what they say - flat pricing, quick shipping, quick replies from the medical team. The web portal is simple and straightforward, and there is not yet another app to download. The bad: You have to be your own advocate for when errors do occur because everyone follows a script during chats and explaining issues in plain language takes several tries to get understood. There is no app, just a web portal, which as a home screen shortcut works well, but doesn't notify if a message has been responded to. Also, there is no way to opt out of multiple notifications - you get texts and emails, not one or the other. The ugly: Customer service seems non existent (at this point in my experience).My issue was forwarded from Care Team to Support three days ago. I am yet to receive a response, and correct dosage vial(s). There is no way to contact them except the chat/message option on the web portal. There is only so many messages you can send before you're just clogging up the pipeline so I am forced to wait and hope someone responds.