Eric B.
I signed up for a 7-day trial of…
I signed up for a 7-day trial of Coinigy's pro subscription on February 12th, 2025. My experience so far has been frustrating. While I attempted to cancel my trial before it ended, I was still charged for the full subscription on February 14th, 2025. I have contacted customer support multiple times regarding this issue, but each response I receive is completely irrelevant to my question about a refund. While I appreciate the friendliness of the Sebastian Coinigy Customer Support, friendly service doesn't solve the core problem. Beyond the billing issues, I'm also experiencing problems with the platform itself. I am unable to place take profit (TP) or stop loss (SL) orders, which is a crucial feature for any trader. Furthermore, I cannot connect my Coinigy account to my Bybit exchange account, rendering another key integration useless. Pros: * Friendly customer support (specifically mentioning "Sebastian") Cons: * Trial cancellation process is flawed and resulted in being charged despite attempting to cancel within the trial period. * Customer support responses are unhelpful and fail to address the billing issue. * Unable to place take profit (TP) or stop loss (SL) orders. * Bybit connection is not functioning. Overall: My experience with Coinigy has been extremely disappointing. The billing issue, combined with the inability to use essential trading features, makes the platform unusable for my needs. I would not recommend Coinigy at this time due to these significant problems. I hope that Coinigy will address these issues promptly to improve their service. I will update this review if my issues are resolved. "Subscription cancelled. Problem solved."