Terry
They kept my 400$ no response 3 weeks
I used a coin flip atm at the same store 3 days in a row. Day 1 and 2 were successful but pricey. Day 3 (Thursday, Jan 23,2025) I inserted 6 $100 bills. The 7th 100$ Bill was rejected about 3 times. I went to exchange for another 100$ Bill and the atm timed out. No receipt-nothing. I called tech services after numerous 10 minute waits, I requested a call back. Spoke with Christian. He seemed helpful-2 days to investigate should hear something Friday or Saturday. They will need to do an audit. He confirmed there was some technical issues with the bill insert with rejected bill. I got an email with an email for discount code to use next time. I got a receipt- for 200$ not 600$. No response to follow up emails. Tomorrow is 3 weeks! You have my 400$. Very disgusted with customer service. Don’t use Coinflip atms if you are building your crypto portfolio. Shady!
Response from CoinFlipFeb 14, 2025
Hello Terry, sorry to hear about the difficulties you experienced with your transaction. We have completed an audit of this unit and have attempted to contact you regarding this situation. Please contact our Customer Support team at your earliest convenience: https://coinflip.tech/support