Matthew B.
DO NOT USE COIN FLIP - STAY AWAY!!
DO NOT USE COINFLIP! STAY AWAY. They accepted $300 of my money of USDC, confirmed it was in their wallet and then said they are not able to return it to me. THEY STOLE MY MONEY!

CoinFlip, founded in 2015 in Chicago, is a global leader in digital currency, operating over 5,500 Bitcoin ATMs across the U.S. and internationally. With the CoinFlip Wallet app for iOS and Android, the platform makes cryptocurrency transactions easy and secure. Through innovations like CoinFlip Ventures supporting early-stage crypto projects, the company has earned recognition on the Inc. 5000, Deloitte Technology Fast 500, and was named Chicago’s fastest-growing company by Crain’s in 2021 and 2022.CoinFlip Preferred offers a premier over-the-counter service designed to simplify cryptocurrency transactions. With personalized, white-glove support, clients can seamlessly buy, sell, and swap cryptocurrencies. Each client is paired with a dedicated client manager, certified as a PlannerDAO Certified Digital Asset Advisor (CDAA), ensuring expert guidance and tailored crypto education. Operating across the U.S., Canada, Italy, and Mexico, CoinFlip Preferred is dedicated to making cryptocurrency investing simple and accessible.
CoinFlip (coinflip.tech) has 194 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Matthew B.
DO NOT USE COINFLIP! STAY AWAY. They accepted $300 of my money of USDC, confirmed it was in their wallet and then said they are not able to return it to me. THEY STOLE MY MONEY!
Heaven H.
Worst crypto currency platform ever! DO NOT USE!!! Took over 10 minutes just to swap crypto (BTC to LTC) every other platform is instantly! When I tried to withdraw from crypto ATM it didn’t give any info on fees and there was a customer support guiding me on the phone. When I send the funds to the address provided through text from CoinFlip. I received a text saying the order had expired, do not send funds (after I sent it) I rang support again to see where money had gone and they said I didn’t send enough money for fees as well. I withdrew everything, why don't they take the fees from the amount withdrawn???! Had to wait 24hrs for them to send the money back! Absolutely fuming! -100 rating for this service
Carolyn Y.
The Team at CoinFlip provided excellent customer service today. I spoke with Mr. Justice, who called to follow-up with my experience yesterday. It was easy to talk with, he listened well, and made sure I was happy with my service. Then I spike with Mr. Issy. He too was sharp, professional, and wanted to be certain I was pleased with the service. He gave me information on more options than I was privy to, which really will help in the future. Then Ms. Mavis was able to locate me in the system, and take great care of my future needs. This had to be one of my best investment avenues yet. If you need help out there, reach out to the CounFlip Team for assistance. You'll be in great hands!
Response from CoinFlipAug 31, 2026
Hi Carolyn! Thanks so much for taking the time to leave us such a glowing review. We always love to hear when our customers have had a great experience with us, and will be sure to pass your kind words on to the rest of the team (especially Justice, Izzy, and Mavis)!
Allin H.
I bought BTC at atm and now my transaction is still pending after a week .. do I have to verify by signing in on coinflip.com
Neldita
Izzy aka Isiah and his Team was Amazing. Izzy was patient and he answered all my questions without hesitation. He treats you like a client not like a number or a robot. So if you want a Top notch advisor and his Team. He is the man to reach out to because Izzy and his Team will definitely make sure you are taken care of from start to finish. Keep up the great work.!!! I highly recommend the service. Trust the process and you won't be disappointed.
Anonymously F.
Izzy (Isiah Aslam) was truly the best person to have support my stupidity by the scammers. Izzy from Coinflip was the reason why I didn’t get scammed out of more money and I absolutely thank him and appreciate him for enabling me to see through this experience. Coin flip is a real company that have genuine individuals who have the expertise to wake a person up to the possibility that they are victims of a scam or fraud.
A. L.
Isiah Aslam was a great help and I appreciate his patience and support. Thank you!
Response from CoinFlipJul 3, 2026
Thanks for the great review, we really appreciate it!
Adam S.
Unjust permanent bans on 5-year loyal customers. Total lack of human support. I have been a loyal, consistent customer with CoinFlip for over 5 years. Out of nowhere, on my very first transaction of the day, the kiosk hit me with a generic "Violation of Terms of Service" screen and blocked my transaction. I have never violated a single policy. When I called customer service, they brick-walled me completely. They stated my account is permanently closed, refused to give a technical reason, and explicitly told me they have no manual review pathway or escalation process to fix automated errors. It turns out their rigid compliance software permanently flagged my 5-year-old profile simply because of a temporary, minor accounting update with my prepaid cell phone carrier, which caused a brief metadata mismatch in their automated identity verification check. Their risk-assessment algorithms have massive false-positive glitches. Instead of letting a human look at the facts or checking my clean transaction history, they treat long-term users as completely disposable. If you value reliability and actual customer service, avoid CoinFlip entirely. There are plenty of other kiosks that won't lock you out of your own money due to an unreviewed carrier data mismatch. I had to pay from paypall as verizion wouldnt update card on file. Paypall used my debt card. Im star id verrified.
Response from CoinFlipJun 5, 2026
Hello Adam, our terms of service, as well as our regulatory obligations, give CoinFlip the ability to terminate services at our discretion. For more information, please refer to our Terms of Service here: https://coinflip.tech/terms/terms-of-service