coinamatic.comReviews of coinamatic.com

This company is dishonest. They take seniors' money without reason and claim the contract has expired, refusing to return prepaid funds. I would rate "0 " if there were options.

I’m extremely disappointed with Coinamatic, the way this business handles service disruptions. I paid for a timed machine service, and during my session, a power outage occurred. When power resumed, the machine did not resume the timer — meaning I lost the time I paid for. When I contacted support, I was told that since it was a "facility issue" and not a "machine issue," no refund would be given. That’s unacceptable. From a customer's perspective, there is no difference — I paid for a service, and I did not receive what I paid for. The machine should be equipped to resume or recover the session after a brief power outage. Deflecting responsibility and making the customer chase down management at the location is frustrating and unfair. If you expect customers to keep paying for your services, you should ensure they work consistently — and when they don’t, the bare minimum should be accountability.

Si je pouvais donner 0 ça aurait été avec plaisir. Les machines sont degueulasses, elles puent et ne sont pas entretenues. Recharger sa carte est problématique car il y a tout le temps des bugs. C’est la je ne sais pas combientième fois que la machine est en panne, ils viennent un mois plus tard, c’est soit disant réparé (et ça pue vraiment vraiment les égouts) et après 2 lavages c’est en panne de nouveau. Laver mon linge la dedans me dégoûte honnêtement et le comble c’est qu’ils osent justifier des augmentations du aux coûts quand ils changent même pas les machines et réparent au minimum pour éviter les coûts. Une honte vraiment.

This app has been set up to remove double the amount you want to upload. This morning I put $30 and they debited $60. When I called their customer service lady said they could not refund the money. Applications are set up by people. It has been set to have double deductions. It's not fair for you to refuse to refund my money and instead all she did was cut off the phone. When you are selling your services you want everyone to use the card system and not the cards but if you are devising this as a means to cheat your clients or rob them then that is not fair. And for one to cut off the phone is quite unfair and disrespectful. Don't put apps to indirectly rob your clients of funds.

I cannot name a single business I hate enough to write a review for besides coinamatic. Double charges when loading into my card, double charging when starting the machines, and a horrible job at the only thing I expect it to do: cleaning clothes. I wish the worst for this company.

They don't provide refunds for the laundry card if you need to return it. Transferring balances between cards isn't allowed. There's a $0.25 fee for reloading funds, and the machines are old and frequently malfunction, therefore we have to run the dryers multiple times.

They rip off!!

I have never experienced such horrible customer service. I had to email them 5 times just to get a response about a sign that was still up about a free wash and dry They were so unhelpful and basically told me too bad! I will not be using their services in my building again.