coinamatic.comReviews of coinamatic.com

I am a resident of Hammond Towers, an apartment building in Prince George, BC. I am writing to formally address several ongoing issues with our laundry service provided by Coinamatic. Over the past two years, I have observed a consistent lack of maintenance and care for the laundry machines. Despite the significant fees we pay, the machines have never been properly cleaned. The washing machines are full of, drug paraphernalia, and other debris, which presents serious health and safety concerns. One winter, our building was without laundry services for over two weeks. When this was reported to Coinamatic, the response was dismissive, stating that it was not considered an emergency. This disregard for residents' needs is unacceptable and demonstrates a lack of commitment to providing reliable service. Furthermore, there are ongoing issues with the payment system. Many residents have experienced problems with the laundry cards, including cards that do not work, fail to load, or even result in unauthorized charges to tenants' bank accounts without adding funds to their laundry cards. Coinamatic's resolution process places the entire burden on the apartment manager and the residents, offering either a replacement card or the option to mail in the faulty card for a refund. As an elderly and disabled woman, this process is particularly burdensome for me, especially during extreme weather conditions. Coinamatic’s lack of accountability and subpar customer service are deeply concerning. Their representatives often provide scripted responses that fail to address specific issues, which further exemplifies their inadequate support. Given these numerous and severe issues, I am considering organizing a petition to boycott Coinamatic and demand better services and accountability. It is imperative that Coinamatic upholds its obligations to provide safe, reliable, and hygienic laundry services to all residents. I would like to add the cleaners that come in do an amazing job. The laundry room itself is always CLEAN! Its the INSIDE of dirty smelly machines that are never serviced.

They have outsourced. Biggest mistake and now it’s a sinking ship. Literally just have upper management working. A lot of good employees have left unfortunately.

The worst service, washing machines are too old always breakdown at 12 st Dennis drive I request the building manager to end the agreement with this scam company (coinmatic) always spending double for washing machines every ones fed up from their service

Much smaller machines them before. Instead of $1.50 per load, it’s now $4 as you have to do smaller amounts. The card fee is $10. Then you load it, it charges your bank account. And surprise surprise, the card doesn’t work and you can’t do laundry. Their customer service is also a joke.

My building has partnered with Coinmatic and is charging less for a hot water wash because it's really cool water they are using. This is a TCHC property. The tenant won't know because Coinmatic's washing machine is still giving a hot water option. They used to use hot water for a hot wash. Coinmatic needs to let tenants know there is no hot water for a hot wash which is why they're charging less money. Because money is being wasted due to clothes needing to be washed over and over again. Don't use Coinmatic!!!!!!!

They removed any way to pay for laundry machines without having bs "access fee" charges. Despicable and downright illegal, I hope this company gets burned to the ground.

Horrible service. The card dispensary has been empty for 3 days now and called multiple times to have it re-filled. Every time they create a "work order" but no one comes and actually fills the machines. And they say the "work order" has been completed or cancelled. We will create a new one and nothing happens again.

The new card system was installed into our apartment building’s laundry room. We were tapping our card where it indicated to do so but the device was not responding, so we were trying different ways to hold our card thinking we must have it wrong when suddenly it took our money twice. I called the company and they said they won’t refund us the $3 because it was not a machine error, but human error. I am waiting for a supervisor to cal back—we’ll see if they do, but the agent said I still wouldn’t get a refund as it is company policy. Not fair. The device wasn’t reading our card (brand new and just uploaded) and then it took the money twice in a split second.