Coffeeroast Co.Reviews of coffeeroastco.com

Response from Coffeeroast Co.Dec 13, 2025

Hi DeShanna, First, I want to sincerely apologize for the poor experience you've had with us. I completely understand your frustration, especially after waiting for almost two months without receiving your order. This is absolutely not the service we strive to provide, and I take full responsibility for the delay and lack of communication. I am deeply sorry for the inconvenience this has caused, and I completely understand your disappointment. I want to assure you that we are investigating this matter immediately to ensure it’s resolved as quickly as possible. Our goal is always to provide excellent service, and I’m truly sorry that we have fallen short in this instance. I would love to personally make things right and ensure that your order is either delivered as promised or offer you a solution that works for you. Please reach out to me directly so we can address this issue and restore your trust in us. Again, I deeply apologize for this experience and appreciate your feedback, as it will help us improve. Best, CoffeeRoast Co.

Response from Coffeeroast Co.Jul 30, 2025

Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience. We understand that the process regarding the billing address issue and identity verification has been confusing and has caused a delay. This process is in place to help protect you from potential fraud. Our goal is to ensure that every customer’s order is handled with care and transparency. Please know that we are taking your feedback seriously. We’re currently in touch with you via email with a detailed update and clear next steps regarding your shipment. Thank you for your patience and for giving us the opportunity to make things right. We're committed to improving our processes to prevent similar issues in the future and hope to earn back your trust.

Response from Coffeeroast Co.Jul 23, 2025

We’re really sorry to hear that the coffee didn’t meet your expectations. We’d love the chance to make it right—feel free to reach out so we can better understand what didn’t work for you and help find something you'll enjoy more.

Response from Coffeeroast Co.Jul 2, 2024

Thank you for your review. We apologize for any delays you may have experienced in receiving a response. We've been seeing a high volume of inquiries lately, and our team is working hard to address them all as quickly as possible. We appreciate your patience and understanding.

Response from Coffeeroast Co.Nov 16, 2023

We're sorry to hear about your negative experience when shopping with us with us. Your feedback is essential to us and we appreciate the opportunity to address your concerns. Your order, #CRC-1350, was placed at 12:53PM Central Time. After it was received, we started the manufacturing process as the Kaleido Sniper M10 Coffee Roaster is manufactured to order. We received a call from you approximately 2 hours later at 3:14PM Central Time with your request for cancellation as you were looking for another product, specifically the Kaleido M10 Pro, which we've also indicated is the same product as the one that you ordered from us as it's an alternative naming scheme for the roaster. We indicated that as the manufacturing process has already started, any refund would be subject to a cancellation fee equal to 10% of the order value as stated in our Shipping & Returns Policy. Unfortunately initiating a stop on the manufacturing process once it has started is costly and in addition to credit card transaction fees incurs large costs for us which is why our cancellation policy is formatted in this manner. Thank you for your understanding and please let us know if you have any other questions.

Response from Coffeeroast Co.Sep 23, 2023

Hi Zach! I'm sorry for any inconvenience you've experienced regarding your order. We understand your concern and would like to provide some clarity. Our products, including the one you ordered, often have a lead time before shipment, and custom manufacturing can take some time to ensure the highest quality. In this case, your order has a 3-5 week lead time that includes manufacturing and shipping. I want to reassure you that your order has been processed, and we aim to deliver a top-notch product to you. We genuinely appreciate your patience during this time. Rest assured, your order has been recently shipped and you should have gotten a shipping notification from us in your email. If you haven't please reach out to us so we can assist you. Thank you!

Response from Coffeeroast Co.Jun 24, 2023

Hi Stephen! We apologize for the inconvenience and confusion this may have caused. The item is backordered and the lead time is 20-30 days. They are also stated on our website. We already sent you an email regarding this. Thanks!

Response from Coffeeroast Co.Feb 3, 2023

Thank you for reaching out to us. We would like to sincerely apologize for the delay you experienced in receiving your order. Our team always tries our best to ship orders as timely as possible but sometimes things happen that are out of our control. We have also tracked your order and it states that it has been received. We're able to get in touch with you to further discuss this and we appreciate your time giving your feedback through a phone call. We are still waiting on your response on the follow-up e-mail we sent as we haven't received anything yet. We hope we can talk to you again and have this fully resolved. Thank you.