Coffeeroast Co.Reviews of coffeeroastco.com

This is a revision from a four star review. Coffee roast called me back and said that someone is personally reviewing the status of every order and will be updating the customer regarding it. Hopefully it will give the customers more reassurance that their order didn't just disappear into the ether and their payment didn't just get nabbed. My original review is as follows: Got tired of my husband accidentally buying whole coffee beans every time I sent him to the store. Bought the Kinu M47 Classic manual grinder because life is too short for uneven coffee grounds. Ordered it on Jan 21 and it arrived on Feb 3. The hype on this grinder is real and it's actually enjoyable to use. My issue is not with the product but with the Shop order tracking app that this company uses. When I ordered the product I was sent an e-mail confirming the purchase. Then radio silence. No processing notification, no shipment info, and no delivery notification. I got worried after about a week with no word about my order (it's a freaking $400 manual grinder!). I emailed the company and they got back to me in a few days saying that the order was processed (which is the only thing the app is telling me) and it will be shipped in about a week. A week goes by and still nothing. Then a few days later, surprise! it shows up in front of my door. Huzzah! Like I said, the product is fantastic but questioning if I ordered from a shady website bc I wasn't receiving any updates about my order gave me a little bit of anxiety. Hence, four stars.

Fast shipment and professional service.

My item arrives new, sealed in its original box, and carefully packed in an outer box. The customer service team was quick to reply with my questions, and a pleasure to speak with. I look forward to doing more business with them in the future.

Very nice treatment, very helpful workers, will buy again. The only place with the finest german grinders.

There was an unexplained mixup in the mailing process that resulted in an unexpected delay. The company was very responsive and did everything they could to rectify the problem. The kinu 47 classic that I bought is a marvel if utilitarian elegance and effectiveness.

Great selection of coffee grinders at great prices. Order was processed quickly and arrived when promised in great shape.

The product I purchased was awesome and was extremely surprised on how fast the shipping was. Made it to my house before the carrier got a chance to update it. I think I received it 3 days after purchase.

I ordered a Kinu M47 classic for my wife and I wanted to gift her on her birthday. I was concerned about the shipping time, so, I contacted the coffeeroast Co. support and got back on same day and they expedited the process. The product arrived within a week, before her birthday. The support was very informative and I would definitely recommend others to buy from here.