The Coffee Bean & Tea LeafReviews of coffeebean.com

Absolutely the worst customer service. Great drink but good luck if you have any issue.

extremely dissatisfied with online store order ordered four cans each can delivered was dented each can was dented in a different place did not order dented cans was not informed dented cans would be delivered was not asked if i wanted dented cans was not given a choice cbtl emailed an apology but neither compensation nor resolution wrote they hoped i would order in the future will not order again will not step into storefront never again

I have patronized this local store, near my doctors office, three times in the last week. I liked their herbal iced teas. But today, I realized that a phishing PayPal email transaction (fraudulent one!), arose from the Jollibee corporation The Coffee Bean & Tea leaf! When I tried to download their app for points and coupons, my iPhone advised me NOT TO PROCEED. I didn’t, but tried logging in through the website. I reported this to the local store but the drive up girl said I needed the app for their 50% off on Mondays after 12:00. Her eyes got big when I told her of my experience! I asked her for their corporate headquarters phone number. She didn’t know it; but it’s in California. What a nightmare! This corporation is all over the internet for how its website had been hacked. I can’t even reach the company to talk to a human. Hackers are everywhere, but I don’t need to patronize this company any longer.

Really like this Coffee Chain. They have many locations in Southern California, and offer different choices from Starbucks. I really like the hot tea lattes, something you can't really get at Starbucks. The only issue is they are limited geographically, so you have to live or visit in very specific areas. Very good mobile ordering and overall friendly staff. Only complaint is their app, everytime they do a update I lose my login.

I have been waiting for almost 6 months for a bag of coffee I ordered and paid for. Can't speak with anyone, just emails telling you they will send a tracking number and a coupon and never follow through. How does a business stay in business. My my book, you stole from me. Why? I was a customer for over 4 years, but never again. Plenty of coffee company's out there. My emailing has been going on since February with a gal Jessica C. So dissatisfied and I know a little bit about sales, I've been in the business for over 25 years. I am leaving this review for my Mother. Sent another email tonight, guess I'll wait and see if they will make this right.

I wonder if those who run this company even care about customer reviews? Sadly, I love their Vanilla Ceylon tea but they are always sold out, along with many other brands. How do they stay in business? And I can't find an 800 number to call them and I emailed them my concern and of course I've gotten no response.

I visited The Coffee Bean at the Vegas airport. Ordered a large x-hot chair tea. Gave the cashier a $50 she gave me change for a $20 and refused giving me change.

TERRIBLE CUSTOMER SERVICE! They cancel orders with an automated response. I tried to contact them to confirm the order, but they don't respond.