CodeWeaversReviews of codeweavers.com

I purchased their software after trying it, but three weeks later, it failed for one program. I wrote them about it, and heard nothing. I waited several weeks. Then something else failed, something that HAD been working just fine. No swoftware changes. Just sudden failure. Those were really the only reasons I bought their software in the first place. I asked for a refund because of the failures. When I next tried to log in, my account had been deleted. I'd give then ONE star, or even ZERO, but I'm sure it works for some other programs. Bad communications, Zero customer service, and they try to sweep their dissatisfied customers under the rug.

Personally, I would not recommend this company and wouldn’t buy a Mac and just purchase a windows. First of all, I had a Mac which I needed cross over to run any games on my Mac so I purchased it. I then decided to get rid of my Mac and get a windows PC for which I realised I then did not need my Cross Over. I contacted the customer service team to request a partial refund or a full refund and given I was only 1 day out of the refund window I thought they might be generous. But no, they were quite rude in fact. Refusing straight up to give me a refund stating I had enough time to contact them and it states it clearly. First of all, it is not stated clearly when making the purchase there conditions are separate and on a different page, so make sure to read code weavers terms not cross over before making the purchase. If you’re going to use it for the full year I would recommend. Otherwise I would not bother. There customer service team are awful and I won’t be using them again. In relation to there reply; Your response still fails to address the serious concerns regarding the standard of customer service and conduct demonstrated throughout this matter. At the end of the day, it is your company that risks losing customers, reputation, and future sales as a direct result of the way this situation has been handled. I will no longer be using your services and will also be sharing my experience with others. The behaviour and attitude displayed by your customer service representatives have been unprofessional, dismissive, and disrespectful. Consumers are entitled to fair treatment, honest communication, and services carried out with reasonable care and skill under consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Protection from Unfair Trading Regulations 2008. Your company’s conduct appears to fall significantly below the standards expected of a professional business. Customers should not be subjected to poor treatment, misleading responses, or disrespectful communication when attempting to resolve legitimate concerns. As a result, I will be formally escalating this matter and pursuing the appropriate complaints procedures and legal remedies available to me, including reporting the matter to the relevant consumer protection authorities and regulatory bodies for review of your company’s conduct and customer service practices. Please consider this message as formal notice of my dissatisfaction and intent to take the matter further if necessary.

I was happy using this for years. One game stopped working ages ago, they showed no interest in resolving the problem. After upgrading to Mac OS 13.2 Ventura, Crossover fails to even launch so nothing works. They want me to buy another full version to fix this problem, no discount whatsoever is offered for being an existing customer. Very poor attitude.