Codementor is an online platform providing live one-on-one mentorship for software developers by utilizing screen sharing and video calls. Developers can find vetted mentors for mentorship, code review, debugging, and freelance work.
Codementor (codementor.io) has 208 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
codementor.io
Website
codementor.io
Category
Education Services
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 21% of reviews.
Latest
Most recent review: March 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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There are so many mentors who are absolutely not fit for the request I made.
Most of them were NodeJS devs, and they confidently declared that they were proficient at rust despite having absolutely nothing on their profile regarding rust.
When I asked about something remotely proving their proficiency they suddenly stopped responding.
The people on the platform are unmoderated and the mentors are trying to exploit unaware people seeking legitimate help.
PM
Peter M.
Not Straightforward
Hard to find a person who will deal in a straightforward manner.
CS
Cole S.
Their support team is horrible
Their support team is horrible. If I could give negative stars I would. They pick and chose when their own Terms of Service help them apply. If one of their mentors breaks Terms of Service it doesn't matter. But if the customer breaks Terms of Service (asking for a refund outside of a 5 day window) suddenly ToS matters.
DE
Del
Extremely Disappointed: No Refund After 30 Days & Poor Service
I hired two developers through Codementor.io for a critical, time-sensitive software development project totalling over $4,000 plus additional Codementor fees. Both developers were tasked simultaneously with different parts of the same urgent project. Despite clearly defined milestones and daily progress meetings, it became painfully clear after 9 days that neither freelancer had the necessary expertise or skill level to meet our agreed-upon deliverables. As a result, I was forced to cancel both contracts on the very same day.
While Codementor promptly issued a full refund for one freelancer within 48 hours—which was appreciated—the other freelancer (Tope) initiated a dispute. This led to an unnecessarily long, confusing, and poorly managed dispute resolution process. Codementor’s eventual decision to award the freelancer 50% of the contract value ($1,000) was entirely unjustified, considering he completed only 12% (1 of 6 phases) of the project.
It is now more than 30 days since the original cancellation, and 7 days since Codementor agreed to refund me just 50%. Shockingly, no funds have been confirmed or received to date. The platform’s communication throughout has been inconsistent, inadequate, and at times completely unresponsive.
I am deeply aggrieved by this experience. Offering $1,000 to an unqualified freelancer who grossly misrepresented his skills and capabilities, merely for "trying," is an affront. Codementor has not only caused financial harm but has severely damaged my trust in their platform, escrow system, and customer support.
I strongly advise prospective users—especially those with high-value or specialist projects—to reconsider using Codementor until they demonstrate significant improvements in transparency, fairness, and responsiveness in handling disputes. Based on my personal experience, I cannot recommend Codementor.io.
Response from CodementorMar 25, 2025
Hi Del,
Thank you for sharing your feedback with us. We take customer concerns very seriously, and we want to assure you that we are here to help. We can confirm that a refund of 80% of the amount has been processed to your account, it usually takes 7-10 days to reflect in your account. We suggest checking with your bank for any updates during this time.
We understand there may have been some confusion regarding the different timelines for the refunds. One job was refunded immediately because the mentor opted to do so, while the other required a formal dispute process since the mentor chose not to refund. However, we have concluded the dispute and refunded the amount.
If you have any further questions or need assistance, please feel free to contact us at [email protected], and we’ll do our best to help.
TL
Tony L.
They restricted my account, withdrawal blocked
It was awful like a nightmare.
I asked them to reset 2FA and answered their questions.
But they kept on saying that my answers were incorrect and suspended my account without withdrawing the balance available in the account.
Really a bad experience.
Please don't use this platform.
Response from CodementorMar 6, 2025
Hi Tony, we’re sorry to hear about your experience and appreciate your feedback. Please know that account security is our top priority, and 2FA is in place to help keep mentor accounts safe.
In this case, access was restricted because we didn’t receive the correct answers to security questions or a response to our ID verification request. We did follow up, but we haven’t yet received the required verification.
We’d love to help resolve this for you. If you’re able to complete the ID check, we’d be happy to review your case. Please feel free to reach out to us at [email protected], and we’ll do our best to assist you.
YU
Yugi
they block my account with 1000$ in and…
they block my account with 1000$ in and take many many day to approve the account after sent them documents and credit card photos. don't recommend to buy here. after 2 days still not anything.
Response from CodementorJul 1, 2024
We extend our sincere apologies for the inconvenience you experienced. We required the payment details for verification purposes, which resulted in a delay due to minor inconsistencies. Given that the card belonged to your associate, their approval was necessary.
We have since resolved these issues, and your account is now fully operational. We regret any inconvenience caused and assure you of our commitment to providing a seamless experience going forward. If you have any other questions, we are happy to address them via [email protected]!
SR
Syed Rehan A.
Codementor gives an opportunity to earn…
Codementor gives an opportunity to earn truly good value of your service.
Honest people and straight forward system.
No clever ways to rob freelancer's of their hard earned money, unlike the cunning guys at Upwork.
So, why do I still give a one star. This is why:
They have earned one star only because of their 'support'. Despite repeated emails they would not respond to your request and keep you waiting with total silence, which is very frustrating.
Response from CodementorJun 13, 2024
Hi Syed, and thank you for bringing this to our attention. Our apologies for this oversight as we've had an unusual number of support tickets recently. However, that is not an excuse for not replying within 32 hours. We've since responded and have resolved your issue as quickly as possible. In addition, we've taken steps to correct this matter for the future. Please reach out to us any time at [email protected], Syed, and have a good day!
BK
boga K.
Messages are not loading takes too much…
Messages are not loading takes too much time and keeps doing the timeouts to the users
Response from CodementorNov 15, 2023
Hi There,
We’re sorry to hear about this and would like to investigate this issue further. Could you please send an email to [email protected] with your username so that we can do that for you?
Thanks in advance! Looking forward to your email.
Codementor