Colorado BotanicalsReviews of cobocbd.com

Response from Colorado BotanicalsOct 26, 2021

Hi Karen, We're sorry about the state of the gummies you received. We wish you had contacted us so we would have sent you a replacement. We do have a 60-day risk-free trial which includes replacements. We have refunded your order and will be sending a replacement to you. The gummies may do that at times due to weather, and since we don't use preservatives and unhealthy ingredients, the gummy shape may not stay in perfect form at all times. One of our main company values is to help improve the health of our customers, and having ingredients such as that goes against it. Unfortunately, the gummies may clump up together, but we want to use the highest quality ingredients in our products. We hope you understand why and appreciate our reason for doing so. However, that still doesn't mean we're okay with customers receiving their product like that.

Response from Colorado BotanicalsOct 25, 2021

Hi Kimberly, We're sorry to hear you didn't notice a difference with our gummies. This is most likely because of the dose you were taking. Everyone's body is different, and some people see excellent results with low doses, while others naturally require a higher dose. We'd love to get in touch with you to learn more about yourself and why you're taking CBD to give personalized recommendations. Regarding the gummies, although that doesn't occur often, it does happen from time to time. This occurs because we don't use preservatives or unhealthy ingredients to keep the gummy's shape in perfect form. However, that problem can easily be solved by using those types of ingredients, but it goes against our company's values which is to improve the health of our customers.

Response from Colorado BotanicalsOct 19, 2021

Hi Judy, we apologize for this delay. We wish there could be something we could do, but we do not because we don't oversee these shipping carrier operations or delivery times. We've contacted UPS and USPS about this, and we're waiting to hear back from them as they investigate what is occurring. Today, one of our customers tracking updated to "Awaiting Delivery Scan," which if you search on Google it says that the "package is in fact in the USPS system," but it's moving from one facility to the next. This is precisely what's happening to all delayed shipments, but until it updates, it shows that the carrier did not even receive the package, but they have. Again, we can't emphasize how much we apologize for this delay. We understand it's unacceptable to wait this long to receive an order, but we hope you understand this is out of our control. If you have any questions at all, please reach out to us by either our Live Chat, emailing [email protected], or calling (800) 563-0187.

Response from Colorado BotanicalsOct 18, 2021

Hi Kristen, we sincerely apologize for the shipping delay caused by USPS. These past 5 - 6 weeks, we started noticing some shipments taking up to 2-3 weeks to deliver finally. We have been very respectful and helpful regarding the shipping delay with your order. We explained to you politely what was going on and let you know how we have no control over these shipping carrier times. However, you demanded we give you a full refund when your order was already on the way. We also told you that we could happily provide a prepaid shipping label, which we have a free 60-day refund policy, for you to return the product for a full refund. Today, you reached out to us unhappy that you didn't receive your order last Friday, which we estimated, but today the tracking shows that it will be delivered to you this Wednesday (in two days). However, you are still asking for a full refund when you will receive the order in two days. We have no problem giving you or any customer a full refund because we have a 60-day risk-free trial. We kindly ask that you return the product to us with the prepaid label we provided, and we will happily refund you fully.  We even sent you a prepaid shipping label to return the products for a full refund earlier today, but we have yet to receive a response from you on that. We also tried giving you a call last week and today, but we didn't get an answer. We understand you're not happy with the delay, no one likes waiting this long for products they ordered, but we truly don't control the shipping carrier's operations and shipping times.  Obviously, if a package is lost, missing, or a product is damaged, we will undoubtedly reship another package out to any customer. That's not even a question. We hope you understand this situation we're faced with and that it's not our fault. We hope to hear from you and resolve this matter quickly. You can always reach out to us by live chat on our website, emailing [email protected], or calling (800) 563-0187.