Coast DentalReviews of coastdental.com

My experience with Coast Dental was disappointing. While there are hardworking employees throughout the organization, my interactions with corporate leadership left me feeling unsupported and undervalued. Throughout my employment, I found communication with Natasha Vigo, Lisa Pavoni, Patricia the hygiene director, and Derek Diasti to be discouraging rather than collaborative. Instead of feeling coached and developed, I often felt that concerns were dismissed and opportunities for meaningful support were limited. I also found the onboarding and training process to be significantly different from what was described during the hiring process. Employees are expected to learn complex systems quickly, but the level of hands-on training and ongoing support did not match my expectations. One bright spot was my District Manager, who consistently did everything within her ability to help and advocate for me. Unfortunately, many of the challenges I experienced were beyond her control. I believe every employee deserves a workplace where they receive adequate training, respectful communication, transparency, and leadership that fosters growth rather than fear. Based on my personal experience, I did not find that to be the culture I encountered. I encourage prospective employees to ask detailed questions about onboarding, training, leadership support, work-life balance, and how employee concerns are handled before accepting a position. This review reflects my personal experience and is shared to help others make an informed decision.

Poor service.Take a big amount from you, before insurance clears. And when we call after insurance cleared, the answer is 8 weeks to refund you. When it is time for refund, we have to set reminders. I could not believe how such organizations exist. How there is no change even after I see multiple billing issues in the website. I hope there will be a change in future.

trust going forwarPlease check all reviews on this company before using. My wife had her lower teeth removed 6 weeks ago and and has nothing but problems since and was unable keep dentures given to her in her mouth, she miss placed denture they gave her 6 weeks ago and went back to office to get replaced bottom plate, she was told by front desk on 06/29/26 they didn't have records to get new bottom plate from 6 weeks ago and would need a new appt to get new bottom teeth! Beware of these people! This is not the way it's supposed to work!!!!d!!!

I rarely leave negative reviews, but my experience at Coast Dental in Lakeland was disappointing enough that I feel others should know what to expect. The office staff and hygienists were genuinely friendly, professional, and welcoming. Unfortunately, that positive experience ended when I met with the dentist. His chairside manner was aloof, condescending, and dismissive, especially after I made it clear that I wasn't interested in implants right now. My immediate treatment goals were straightforward: restore my bite, stabilize my remaining teeth, perform the necessary extractions and fillings, and fit me with upper and lower partial dentures. My long-term goal was to consider implants in 3–5 years when the timing and finances made more sense. Instead of addressing those needs, I was presented with a treatment plan totaling over **$21,000** for the upper arch alone, complete with expensive crown work that I neither requested nor felt was necessary. For that kind of money, I could be looking at a full implant arch elsewhere. It became obvious that the treatment plan was built around maximizing revenue rather than meeting the patient's stated goals. I left feeling like this is an implant mill—not a true restorative dental practice. Once it was clear I wasn't buying into an immediate implant case, I felt like my concerns and priorities no longer mattered. If you're looking for a practice that listens, works within your goals, and treats you like a person instead of a profit center, I'd encourage you to look elsewhere. Dentistry should be about restoring oral health and building trust, not steering every patient toward the most expensive treatment possible.

Coast dental by university plaza at Tampa ...I hadn't been there for four years due to work, but I called on Tuesday with an emergency, and they got me an appointment for the next day. Everyone in that office is new except one assistant I was delighted with everyone—from the receptionist and the assistant to the dental RDH Nicole a woman with such a good spirit. I'm definitely going to stay with them, and thank you for helping me with my situation today. Somewhere else, they might not have helped me today—you could have said no—but when you’re passionate about your work, how could you refuse to help? Protect the staff you have right now, because it’s not easy to find employees with such a positive attitude, and don’t let anyone come between you and them and protect that pleasant atmosphere—you’ll achieve success. Im so greatful Thank you very much, and blessings.

CAUTION THEY STOLE MY INSURANCE REFUND! Coast Dental/. Sprayberry Office (Refund Dispute) Details as follows: 7/29/25..Coast proposed treatment plan (Crown for tooth #15) My Copay Cost $ 1,058.00* * This amount is the amount dictated by my primary dental plan Coverage offered by Kaiser Permanente Medicare Advantage and Administered by DeltaCare USA. 9/15/25.. Phase 1 to prep tooth by Coast dental. Payment in full made by credit card in the amount of $ 1058.00. 10/9/25 ..Phase 2 to seat the new crown. No additional charge 10/21/25 Filed a claim with my Secondary Dental Insurance Company Physicians Mutual Insurance through their Claims Administering Company America’s Benefits, requesting the claim to be paid directly to me as shown on their Claim Form since I had already paid Coast in full . After a followup communication by Fax providing them with dental charts, etc. and all pertinent details they approved The claim for $ 376.00. 11/3/25 I called Physicians mutual when I had not received the refund.They mailed the Check # 2909856 Directly to Coast Dental/Sprayberry office because Coast Was in “their network” and their policy requires the refund be sent there and that Coast would then issues the refund. 11/2/25 to 12/4/25 I made multiple calls to Coast Sprayberry and was informed on 12/4/25 by Joyce that they had received the check on 11/20/25 and that it might take 1-2 Months for Corporate to process a refund back to my credit card. 12/4/25. I have a recording of this phone call with Joyce of Coast Sprayberry. 12/3/25. I called DeltaCare USA who told me to call Kaiser. 12/3/25 Called Kaiser my Medicare Advantage plan provider and was told to file a grievance. Grievance filed # 202602030413. 2/4/26 Followup call (RECORDED) with Kaiser and spoke to Jeff in Grievance Dept. who Asked me to give him a week to research and he would get back to me. He didn’t. 3/3/26. I called Jeff at Kaiser again and left V/M. 3/5/26. He called back and said they spoke to DeltaCare Usa and that there was “Nothing they could do”. 3/18/26 I got a call from Coast Sprayberry ( Lucretia) who stated that Corporate had finally Approved the refund after sitting on the approval for months.She stated that it would Just take a few days to show up on my credit card. 3/23/26 I had a dental Cleaning done and advised I had still not received a refund 3/30/26. Called Coast Dental ( Lucretia ). She said she sent an email to Determine what was happening and would get back to me when she heard back. ( I Recorded this Call) She never called me.

Fraud alert!!! Avoid Port Richey Coast dental office. Dentist is nice. office staff are corrupt beyond measure.

You should be very cautious in using this dentist. While the tooth cleaning they performed was OK, it cost much more than an identical procedure done by my dentist of the past twenty years. Even more disturbing was their quote of $ 10,000 for additional work which my regular dentist has done numerous times for a fraction of that price.