Coastal Moving ServicesReviews of coastalmovingservices.com

Sketchiest movers ever. They tried to double the price at the last minute, but I told them I'd just take the extra in the minivan and they could move what they could move at the original price. This turned out to be a good thing, because it took them 2 weeks to deliver, with constant promises of "it's coming today!" followed by nothing. When my stuff finally arrived, it was after 9 pm and they just unloaded stuff onto the lawn without any checking of inventory or even counting boxes. When I told them about a third of my boxes were missing, they said "I don't do inventory. The company will call you." So then the company claimed "We're just a broker, not our problem." Yep, it's a problem. Going to alert the police and DOT about this shady company and the drivers they hire.

My experience with Coastal Moving Services (coastalmovingservices.com)has been an absolute nightmare. I was moving my family from **Tucson, Arizona, to Jacksonville, Florida**. Before I booked anything, I spoke with Robert and sent him photos of **all of my belongings** so there would be no guessing about the size of the move. After reviewing those photos, Robert told me that **560 cubic feet would be more than enough**. That statement is the reason I agreed to the deal. The price looked reasonable. I thought I had done everything correctly. I showed them what I owned, they evaluated it, they gave me the space estimate, and I booked the move. Then pickup day came. Instead of Coastal Moving Services arriving, a truck from Rapid Express Moving and Storage showed up at my house. The movers looked at my belongings and told me that the 560 cubic feet I had purchased would carry only about **half of my stuff**. Then came the surprise: **They wanted approximately $5,000 more.** Five thousand dollars. On pickup day. After I had already sent photos of everything and had been assured that 560 cubic feet was sufficient. What was I supposed to do at that point? My family was in the middle of an interstate move. I could not suddenly produce another $5,000 because their original estimate was apparently nowhere close to what the pickup company was now claiming. So I had to make a decision I should never have been forced to make. I threw away roughly half of my furniture. Furniture we owned. Furniture we planned to take to our new home. Gone because the price and space I was quoted before the move were completely different from what I was told when the truck was already sitting outside my house. And somehow, that was not the worst part. It has now been about **six weeks since pickup**. I called today expecting to hear when my belongings would finally arrive in Jacksonville. Instead, I was told something I could barely believe: MY BELONGINGS ARE STILL IN ARIZONA. After approximately a month and a half, they apparently have not even made it out of the state where they were picked up. I asked a very simple question: When will my belongings be delivered? Their answer? There is **no delivery date assigned**, and they **do not know when they will be delivered**. Read that again. They have had my belongings for approximately six weeks. My property is still in Arizona. And they cannot even give me a delivery date. This is not what I understood I was purchasing when I hired Coastal Moving Services. I was given an estimate after providing photos of my belongings. That estimate turned into a demand for roughly $5,000 more at pickup. I ended up abandoning half of my furniture. The remaining belongings were taken. Six weeks later, they are still in Arizona, and I cannot even get a meaningful delivery timeline. If you are considering Coastal Moving Services at coastalmovingservices.com, please learn from my experience. Get the cubic-foot estimate in writing. Get the maximum price in writing. Ask exactly which company will physically perform the move. Get the delivery window in writing. And understand exactly what happens if the pickup company suddenly claims your belongings require substantially more space. Because once the truck is at your house and your entire move is already in motion, your negotiating power is very different. I trusted the estimate I was given. I trusted Coastal Moving Services with my belongings. I deeply regret both decisions. Based on what my family has experienced, I would never use Coastal Moving Services again, and I strongly recommend that others think very carefully before trusting them with an interstate move.

Warning - Do NOT USE this service. It is a scam. They say they work with only qualified movers that they themselves VET. Once they pass you off - you are forgotten - and they no longer take any accountability. Our moving experience was horrible! We were passed off to multiple movers, no one could tell us specifics as to where our belongings were - or when they would ultimately be delivered. And, once they were delivered - we have several missing items, boxes of various items including winter coats and tools. Items that were delivered were damaged - a significant number of damaged pieces of furniture. Not just chips - but gouges in wood pieces, broken dishes that had been packed in specific dish containers and then put into heavy duty plastic bins. The price was raised by each successive mover - so that the original quote was inflated by more than 25%. I repeat - DO NOT RECOMMEND. Use a major mover for hour own protection - you may pay a little more (but who really knows with the subsequent increases from the original quote). I hope this company goes out of business - it would be better for all of us!

This company waited until they were literally sitting in my driveway to inform me that the cost of my move has tripled. I have stated that a full pack would be needed but this note was not carried over in my estimate and my refund was non-refundable.

Coastal Moving is a broker — not the company that actually moves your belongings. When we hired Coastal Moving, it was not made clear to us that they would simply coordinate our move with another carrier. The sales process felt like smoke and mirrors, and what we were promised was very different from what actually happened. We were quoted approximately 7 days from pickup to delivery at a total cost of $2,400. Here is what actually occurred: 1. A completely different company arrived for pickup. Cross Country Moving showed up to move our belongings. Only after our items were loaded were we told that the truck would first travel from Ohio to New Jersey, where our belongings would be consolidated with other shipments before eventually being transported to Florida. 2. Our 7-day move took 29 days and the price increased from $2,400 to $4,000. We ended up paying an additional $1,600. Upon delivery, the driver demanded the additional money before our belongings would be unloaded. 3. Many of our belongings arrived damaged. The truck was packed from top to bottom with boxes and belongings crushed and smashed together. We estimate the value of our damaged items at more than $2,000. Had we understood that Coastal Moving was acting as a broker, that our belongings would be transported to another state for consolidation, that a quoted 7-day move could take 29 days, and that our $2,400 quote could ultimately become $4,000, we never would have hired them. Based on our experience, I cannot recommend Coastal Moving. Consumers should understand exactly what they are purchasing, who will actually be transporting their belongings, and what protections they have against significant increases in cost and delivery time before signing anything.

An absolute nightmare from start to finish. Do not use Coastal Moving Services. I strongly recommend staying away from Coastal Moving Services. What was supposed to be a professional, white-glove long-distance move from New Jersey to Pennsylvania turned into one of the most stressful and expensive moving experiences we’ve ever had. I want to be fair: the individual movers were generally nice and respectful. My issue is with Coastal’s sales process, communication, pricing, contract, and overall handling of the move. When I first contacted Coastal, their representative John Thompson conducted a FaceTime walkthrough of our entire home. I showed him our attic, basement, garage, furniture, boxes, and essentially everything we planned to move. Based on that walkthrough, we were quoted approximately $5,800 for 1,106 cubic feet. We were also strongly encouraged to lock in our moving date and sign quickly because we were told the date was popular. I signed a 12-page contract, but I did not feel the important terms, potential price changes, or Coastal’s role as a broker were adequately explained. A few days before the move, we completed another detailed inventory review. The estimate increased to approximately $7,890 and 1,177 cubic feet, including a $1,500 Premium Guaranteed Delivery Service charge. Then the movers arrived. Despite Coastal having conducted a FaceTime walkthrough of our entire home and us completing another inventory review, we were suddenly told that we had far too much stuff and that the move could cost approximately $13,000. Original estimate: ~$5,800 Revised estimate: ~$7,890 At pickup: ~$13,000 How does a company walk through your entire house over FaceTime and then have the movers claim your shipment is nearly twice the estimated size? I refused to pay $13,000, so a significant amount of our belongings had to be left behind. We then had to rent a U-Haul, pack and load everything ourselves, and drive approximately six hours to Pittsburgh. This was absolutely not what we expected when paying thousands of dollars for professional moving services. The delivery was also far from “white glove.” Furniture was damaged, our bed was improperly reassembled, chairs were left with missing screws/hardware, and there was little to no unpacking or placement of belongings. When we complained, Coastal repeatedly emphasized that they were “just the broker” and that the carrier was responsible for the physical move. We understand that Coastal is a broker, but Coastal was the company that sold us the service, conducted the walkthrough, provided the estimate, and collected our money. We asked Coastal for a reasonable partial refund and gave them multiple opportunities to resolve the situation. They refused and ultimately told us their position was final. Our experience included: • Pressure to book quickly • A lengthy contract that was not adequately explained • Poor communication • Multiple inventory reviews • A massive increase in the quoted cubic footage • A potential ~$13,000 charge at pickup • A $1,500 premium delivery charge • Having to rent our own U-Haul and move a significant portion ourselves • Damaged furniture • Missing hardware • Improper reassembly • Little to no white-glove service • No meaningful resolution from Coastal I would not use Coastal Moving Services again. If you’re considering them, read every page of the contract, get every verbal promise in writing, and make absolutely sure you understand how your price can change before you pay a deposit. For us, what was supposed to be a professional long-distance move became a $10,000+ ordeal where we still had to move a significant portion of our own belongings ourselves. I cannot recommend Coastal Moving Services based on our experience.

STAY AWAY! Our experience with Coastal Moving Services and sales representative Ryan Harper has been extremely troubling. We made it very clear to Ryan that we were moving a disabled veteran from Georgia to Florida and that the delivery had to occur on a specific date because the shipment included furniture and equipment the veteran relies on for daily living. Ryan assured us the delivery date would be met, and that date was reflected in our contract. After the furniture and equipment were picked up and the movers left, we were suddenly told they could not provide a delivery date and that delivery could take anywhere from 7 to 21 days beyond the date we were originally promised. Even worse, the price increased dramatically from the original quote after the truck was already loaded. At that point, the veteran’s belongings and essential equipment were already in their possession, leaving us with very little leverage. Based on our experience, we believe the sales process was misleading regarding both pricing and delivery expectations. We have reported our concerns to the appropriate agencies, including the VA, BBB, and Senior Protective Services. Anyone considering Coastal Moving Services should get every promise in writing, carefully review the delivery terms, and understand exactly who will be transporting the belongings and what additional charges may be imposed before paying a deposit or allowing anything to be loaded.

Bait and Switch - Do NOT use this moving company. First Coastal Movers are BROKERS they are NOT the company that moves your furniture to you - you will have at least two of their subcontractors that will move your things. My furniture was stored with one of their outside vendors 5 days before my furniture left California. I was given a quote that doubled by the time the movers showed up 20 days later in Georgia! I was given a quote with estimated square footage - when the movers came some of my tables and furniture were disassembled causing my estimate to increase! I was asked to Zelle the difference from the estimate I was quoted plus additional charges??!! In order to cover the replacement of things missing you must pay high insurance instead of the .60 per pound without insurance. My things came with loose dirt where a plant or some other dirty object was placed on my boxes. My Home-Depot heavy duty moving boxes came crushed on the sides - my kitchen garbage can was dented on the sides and my high back dining room chairs were pushed in the back. Some of my personal effects are missing for example, a box of towels are missing - but I don't care because I want to NEVER want to be in contact with this company. PLEASE DO NOT USE