Coastal Moving ServicesReviews of coastalmovingservices.com

SCAM SCAM SCAM!! Stay away. They will quote you one thing then on the moving date they will 3x-4x the price. You would think you’re asking for the container size truck or container size but that’s how they get you. They will ask for inventory list and you better be very very specific on the size of everything to the inches and quantity of everything to individual items. Then check and make sure all of it is listed in the inventory list and DON’T let them tell you that they will note it, it won’t matter. Best thing is STAY AWAY FROM THEM

I want to share our experience with Coastal Moving Services because I wish I'd found a post like this before we booked them, and because what happened to my elderly mother shouldn't happen to anyone. TL;DR: DO NOT USE THEM. Coastal is a broker, not the actual moving company. They use subcontracted crews - ours were from Rockstar. All of the workers were immigrants, and based on things I overheard and seeing their workload, I am worried that they may be being exploited. The whole experience was disorganized and predatory: overnight packing, pressure to post a good review under threat of an extra $1,500 charge, no proration on a storage extension, a delivery that arrived two days late with no real communication, and a huge mess left behind: damaged furniture, unopened boxes dumped in the garage, and items that aren't even ours mixed in while some of my mother's things are still missing. The move-out: The crew that came to pack my 87-year-old mother's home worked hard, but they didn't finish packing until 3 a.m. They arrived very late. At some point during the job, we were told we'd be charged an extra $1,500 unless I posted a review on Trustpilot right then. I felt pressured, but I went ahead and wrote it the guys had physically worked hard, so I gave them credit for that even though the situation felt off. I didn't understand how off until later, when I saw how many other people online have described almost identical experiences. Storage: My mother needed her stuff held in storage for a few extra days beyond the original date. Instead of prorating those three or four days, Coastal or whichever subcontractor (because this is an unclear maze) charged her for an entire additional month about $700. Customer service: Getting anyone on the phone to resolve an issue is difficult. When I finally did get through, the call was hostile rather than helpful. Angie, the "customer service" rep, yelled at me, threatened me and refused to give me information. Because Coastal is a broker and everything is handled by subcontractors, every problems gets deflected "that's on the subcontractor," "that's on someone else" and there's no single party who will actually take ownership and fix anything. Delivery: Coastal missed the delivery date they'd promised. When the crew (a subcontractor called Rockstar) finally arrived two days late, at around 7:30 p.m., they brought the furniture into the house but did not unpack anything, despite what we'd been told to expect. When I raised it, I was told the fine print says they don't unpack. Boxes — including kitchen boxes — were just crammed into the garage instead of being placed in the rooms they belonged in. The crew had to stop mid-job because they had an overnight, nine-hour drive to their next job in Idaho. This was concerning because the crew was clearly exhausted so they really don't care about their people. The damage: This is the part that upsets me most. My mother's furniture was damaged glass coffee table tops were never unpacked or set up properly, and her Sleep Number-style beds arrived dirty and damaged. We're also missing an unknown amount of her belongings (unknown because everything is still sealed in boxes in the garage), and we ended up with furniture in our home that isn't ours. My 87-year-old mother currently doesn't have a proper bed to sleep in because of how this was left. Angie did not care that we have other people's furniture. She told me that I have to file a claim. If you are missing a beautiful antique armoire or a large snowman holiday decoration, let us know, we have it. If you have an antique round table and a mobility device for an elderly person, please let us know - we need the mobility device. They told me that we'd have to file a claim, but one of the guys who moved us in and saw the damage said that there would likely only be $5k of coverage, which won't begin to to cover the damage. Coastal's position is that they fulfilled the contract. I don't agree. Between the overcharging, the lack of communication, the missed dates, the damage, the missing and mismatched items, and being pressured into leaving a positive review mid-job, this was one of the worst service experiences we've dealt with. I'd strongly encourage anyone considering Coastal Moving Services to look closely at their recent reviews and to ask up front, in writing, exactly what "unpacking," delivery windows, and storage proration actually mean in your contract because what you're told verbally may not match the fine print. Also, keep your elderly family members and friends away from this company. Happy to answer questions if anyone else is dealing with this company right now.

I was matched with Loadrans through Coastal Moving Services (a broker I will not work with again). I had to pack my disabled brother’s belongings as a recent health crisis meant he was no longer able to live in his assisted living community. I signed the contract through Coastal Moving and made the first of 3 payments. In retrospect, the fact that the “pickup” and “delivery” payments had to be cash, Zelle, or money order should have been a huge red flag. The first problem was the day of the pickup. We were given a pickup window of 1:00-4:00. At 4:10 I finally received a call saying they were just leaving to come and do the pickup. They arrived at 4:57. Loadrans picked up my brother’s belongings on August 12th. At the time of the pickup I was asked to pay more than the estimate (estimated amount was $1171, the amount paid by Zelle was $1550). They did not provide a receipt for the amount paid (my son was the one who let them in as I was at the hospital with my brother, and my son didn’t realize the importance of getting a receipt for the amount paid). Calls to Costal Movers were met with “your dispute is with Loadrans, ma’am. There’s nothing we can do.” The agreed upon delivery date was August 14th. In the morning I called to ask for a delivery window and was told they would call the day before the delivery to let me know when they would be there. As it was already the 14th, it was clear they would not be delivering on time. It is now August 21st and not only have they made no phone calls or delivered my brother’s possessions, when I call they tell me that “dispatch doesn’t have any information” about when a truck will be available to deliver. After several days of going back and forth like this, the person who answers the phone tried to tell me we had not yet paid the pickup payment, then modified that to say we’d paid $1171 but that the amount did not equal 2/3 of the cost of the delivery. As I had paid $1550, this gave me cause for alarm. Since then I have called multiple times, asked to speak to someone in a supervisory role and/or someone in accounting, but all they do is put me on hold then hang up or send me to a voicemail box that is already full. Yesterday, they were going to schedule delivery by the weekend, today it’s Monday by 2:30 PM. All of my brother’s worldly possessions have been hijacked and, based on the misinformation the company provided about the amount paid, I anticipate we will be overcharged in order to get his things back. My brother doesn’t have much of any value (his prized possession is his collection of candy containers and a bookshelf made by our now-deceased father), but it’s EVERYTHING he has. I am heartbroken for him and very afraid we will never see those items again.

After the deposit was already paid and a price was agreed on, they showed up(late) and quoted us and extra $2000. They said we had extra inventory which was a lie because we went over the packing list twice before they came. DO NOT HIRE THEM!!!

This company has been a total nightmare. They never presented themselves as a broker. We agreed on the price based on a detailed list of items, we agreed on delivery date and terms. Only for them to hire another company that makes you sign a NEW contract with new unbelievable terms at pick up, charging you so much more for the move… then you find out your stuff sit in a warehouse they won’t tell you the location of, any time you ask for a delivery date, they say they will let you know when a route becomes available meanwhile your things are held hostage with no end in sight. Coastal does not help and hang up on you when you call. It has been almost a month since pick up, they have yet to tell me when I get my belongings, hearing nightmare stories about how they charge you even more at delivery and you’re lucky if all your stuff even show up and if they’re still in tact. AVOID AVOID AVOID!

First, I was charged an extra $900, as they are packing my stuff up, even after I removed dining room table and washer and dryer from the initial estimate. Second, they asked me for a primary delivery date, only to find "it is in your contract" they have 21 days from THAT day to deliver your stuff. So my stuff had not even left the state I left at that point, 17 days later. Let us see if they want to charge me beyond the "free" 30 days of storage if it is going to take them that long to get me my stuff. Third, there was not even an attempt made to have my stuff here on the date they pressed me to give them. Fourth, they use contractors so no one has responsibility for this song and dance. They just want your money. They do not care about quality of service or the impact this will have on your life.

This company has been horrible to work with. They gave me one quote to start and then 2 days before the move gave me another quote. Then they contracted it out to another company. When the new company showed up, they said I was given an incorrect quote. In the end, it cost me double(10K) than what I was originally quoted. Their customer service is horrible and they don't resolve anything. I can't even get through to the contracted company to get a straight answer to when my belongings will actually be delivered. DO NOT USE this company

I would give it zero stars if that was an option. I was completely misled as to timing of delivery. The day you give them for delivery is a “first available day of delivery” and they can legally deliver any time up to 30 days after. The one person who finally answered the phone told me my items would be there some time within 10 days of the first available delivery date. After that contact, they went dark and only responded when contacted by my attorney. Fortunately, I got my items just 5 days later and was notified 40 minutes before delivery. I was charged less than half of what they quoted me. Do not use them.