Theresa
I’m not sure how these people have a 5…
I’m not sure how these people have a 5 star rating on trustpilot because their google reviews show the real experience. They give you a low ball quote and pressure you to out a deposit down. They tell you that you have 72 hours to get a refund. Exactly 72 hours later they send someone to pick up your stuff and you’re told that there’s too much and the quote doubles even though you gave exact measurements of your items. You’re then told that you have to pay the higher price or you lose your deposit so you naturally agree because who wants to lose $1800. My stuff was supposed to arrive here in Michigan by December 23rd. It is now February 9th and I still haven’t received my stuff. I disputed the charge with my credit card company and suddenly they are returning my call but they now want $1200 in addition to my quote to get my stuff.
Response from Coastal Moving ServicesFeb 10, 2025
We are truly sorry to hear about your negative experience and appreciate the opportunity to address this matter. To clarify, all estimates are based on the total amount of space your items will occupy in the moving truck. Our records indicate that there were additional items at the time of pickup that were not communicated to us beforehand, which needed to be accounted for in the paperwork if you wished for them to be moved. On January 11, 2025, our team attempted to deliver your items; however, the delivery was refused. Subsequently, you disputed your deposit, and a full refund was issued. If you would like further clarification regarding the delivery or have any other concerns, please feel free to contact our customer service team. We are committed to resolving this matter.