Joe M.
Absolutely the worst moving experience…
Absolutely the worst moving experience I’ve ever had. Do not trust Coastal Moving Services with your money, your time, or your sanity. When I first contacted them to move me from Ohio to Florida, they quoted me around $2,300 — which I was okay with. I paid my $1,100 deposit and was told I’d get a confirmed move date within a 2-day window, finalized 3–4 days before. Everything seemed fine… until it wasn’t. They confirmed April 10th, between 9am–12pm. Based on that, I arranged transportation for multiple cars, gave notice to my landlord, and made serious logistical decisions based on their confirmation. Then, on April 9th, they suddenly contacted me saying they wanted to come with only 2 hours notice. I told them that didn’t work. So what did they do? They pushed it back. Again. And again. Eventually, they told me they’d come between 5–7pm on the 10th — the original agreed-upon date, just much later than expected. I accepted, trying to be flexible. Then they changed it AGAIN to 10–11pm. At that point, I was exhausted and out of options — so I reluctantly agreed. They didn’t show up until 11:43pm. I called at 11pm. No answer. Then I found out they BLOCKED MY NUMBER. Let that sink in — a company I paid $1,100 to, just ghosted me and blocked me. At that point, I’d had enough and decided to just get a refund and make other arrangements. I had to be out by April 10th or face extra charges from my landlord. Then the mover calls me and says it’s the company’s fault and tries to guilt me into letting him in to “do his job.” I told him clearly that my family — including my children — were already in bed and it was way too late. He didn’t apologize, he just kept blaming others and then said, “Are you going to let me do my job or not?” — like I had no say in the matter. When I told him to get the company on the phone or issue a refund, he just walked away, got into his truck, and left without saying a word. Absolutely unprofessional. Disrespectful. Disorganized. Borderline scam behavior. I do NOT recommend this company to anyone. Save yourself the stress.
Response from Coastal Moving ServicesApr 11, 2025
We appreciate the opportunity to clarify the events surrounding your scheduled move. You booked services on 03/27/2025 for a move to take place 04/10-04/11, 2025. Your pick-up was confirmed for 04/10/2025 (9am–12pm). On 04/08, you contacted us around 7pm EST requesting to push the pick-up. A voicemail was left as we were unable to reach you, and dispatch rescheduled to the next available slot per your request. The next availability was on 04/11 9am-12pm, still in your pick up window reflected on the estimate. On 04/09, you informed us you couldn’t delay and needed pick-up by 04/10. At that point, we explained that availability would depend on the driver’s schedule and other moves prior to yours, which is why the time frame changed throughout the day. Later that day, your call with a representative escalated due to aggressive language and yelling, requiring the call to be transferred to another representative. To clarify, your number was never blocked. The calls you made between 10–11pm on 04/10 were outside office hours. As stated on all documents you received, our office is open and representatives are available from 9am-9pm EST. You contacted our office on 04/11 around 9am and began shouting at the representative and demanding a refund. The carrier also reported that while on-site, you refused service and became physical with the foreman. Please note that the foreman has no authority over deposits. Due to the behavior reported so far, your request for a refund has been denied. We must also note that labeling our company a scam is inaccurate and not reflective of the service interactions. If you wish to speak with a manager in a calm and respectful manner, we are open to further discussion. Please reach out to customer service to schedule a call.