Coastal Moving ServicesReviews of coastalmovingservices.com

Response from Coastal Moving ServicesMay 6, 2025

We are truly sorry to hear about your disappointing experience, and we sincerely apologize for the frustration you’ve described. We want to clarify that Coastal Moving Services works with trusted moving partners to handle the logistics of your move, and we strive to ensure the highest level of transparency throughout the process. We understand that the circumstances you encountered—such as the additional charges, delays, and missing items—were incredibly stressful, and we genuinely regret that we didn’t meet your expectations. We encourage you to reach out to our customer service team directly so we can investigate the situation further and ensure that all your concerns are addressed appropriately. Our team is committed to resolving any issues that may arise, and we appreciate the opportunity to better understand what happened with your specific move. We also want to assure you that your feedback is important to us and will be taken seriously as we continue to improve our services. Please contact us at your earliest convenience, and we will do everything we can to help.

Response from Coastal Moving ServicesMay 6, 2025

We are truly sorry to hear about your dissatisfaction and the experience you’ve described. However, calling us a “scam” is misleading and unfair. We strive to operate with the utmost transparency and professionalism. It’s clear that there may have been some miscommunication or misunderstanding regarding the details of your move. We encourage you to reach out to our customer service team directly to discuss your concerns and gain a clearer understanding of the events that took place. Our goal is always to resolve any issues and provide a satisfactory solution.

Response from Coastal Moving ServicesApr 30, 2025

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your move did not meet expectations. Your feedback raises serious concerns that deserve attention, especially regarding communication, pricing transparency, and the handling of your belongings. This is not the standard we strive to uphold, and we regret that you were left feeling misled and unsupported. If you're open to it, we would appreciate the opportunity to review the specifics of your situation to determine what went wrong and how we can make it right. Please reach out directly so we can address your concerns appropriately.

Response from Coastal Moving ServicesApr 30, 2025

Thank you for your feedback. While we regret that your experience didn’t meet your expectations, we’d like to clarify a few important points. Our quotes are based on the inventory and details provided by the customer. If additional factors—such as non-stackable items or increased volume—are discovered on-site, an adjustment may be necessary to ensure proper handling and transportation. This is standard across the moving industry and is always communicated before any work is performed. Regarding the delivery window, while we do our best to meet requested timeframes, long-distance moves involve several logistical variables that can occasionally cause delays. We understand this can be frustrating and apologize for any inconvenience. As for payment terms, opting for cash or other secure methods is industry practice for many carriers to avoid processing delays and to streamline operations. We do ensure that all transactions are documented and receipts are issued. We're sorry to hear about the damaged lamp, and if this was reported, our claims process would have been available to help resolve it. Additionally, we make every effort to follow customer instructions, though we always maintain communication with the primary account holder to avoid confusion or missed updates. We value all feedback—even critical—as it allows us to identify where clarity or improvements may be needed. If you'd like to revisit any specific concerns, we're happy to speak with you directly and work toward resolution.

Response from Coastal Moving ServicesApr 30, 2025

Thank you for sharing your experience. We understand how frustrating moving can be, especially when expectations don’t align with the outcome. However, we’d like to offer some context from our side. As a licensed moving coordinator, we partner with FMCSA-registered motor carriers to execute moves. This is industry-standard practice and fully disclosed during the booking process. The final cost of a move is based on actual volume and services rendered. If the space or conditions at pickup differ from the original estimate—such as additional items or unforeseen access challenges—rate adjustments may apply and are communicated prior to proceeding. We never apply "hidden fees" and always strive for transparency. Our goal is to keep customers fully informed throughout the process. Additionally, your moving estimate outlines all possible additional fees if required, along with our companies policies. If there were issues with packing or damages, those should have been reported through the proper claims process so we could assist in resolving them. We’re truly sorry you didn’t receive the experience you expected and encourage you to contact our customer service team directly if you'd like to discuss any unresolved issues. Your feedback helps us improve, and we are committed to accountability.

Response from Coastal Moving ServicesApr 18, 2025

We appreciate the opportunity to address the concerns regarding your recent move scheduled for 04/16/2025. At the time of booking, you provided an inventory resulting in a reserved space of 871 cubic feet. Upon arrival at your residence for pickup, the moving team assessed your belongings and identified a significant number of bulky items, which are larger than standard household dimensions. As outlined in the estimate you reviewed and signed, bulky items may incur additional fees due to the extra labor required and the increased space they occupy in the truck. Following a full assessment, the foreman informed you that your inventory required a total of 1600 cubic feet, nearly double the originally reserved space. You were provided with the option to only load items that would fit within the reserved 871 cubic feet, allowing you to remain within your original budget. However, you declined this option. You then requested a refund of your deposit. We informed you at that time that once services are rendered onsite, including dispatching a truck and labor to your location, the deposit becomes nonrefundable. This policy is clearly stated in multiple sections of your signed estimate. Additionally, on 04/17/2025, we received notification that a chargeback was filed for the deposit payment you made. Please be advised that our billing department is actively reviewing this matter and will respond accordingly through the appropriate channels. Our goal is always to provide transparent and fair service, and we regret that your experience did not meet your expectations. Should you have further questions or wish to discuss the matter in more detail, please feel free to contact our customer service team directly.

Response from Coastal Moving ServicesApr 14, 2025

We appreciate the opportunity to clarify the reason behind the price adjustment for your move. You booked services on March 28, 2025, for a pickup scheduled between April 13–14, based on an inventory of 74 items. This inventory resulted in a reservation of approximately 722 cubic feet of space on the truck. However, on the day of pickup, the movers assessed a total of 144 items for transport—essentially doubling the inventory. This increase required an additional 970 cubic feet of space to safely and properly accommodate all of your belongings. It’s important to understand that when additional items are added onsite, the space needed to transport those items must be factored into the total cost. In addition, 2 of the 70 added items were motorcycles. Due to their size and structure, motorcycles are considered specialty items that require considerable space and cannot be stacked upon. This further impacts the total volume and space planning required. Despite the significant increase in volume and the complexity introduced by the added items, the carrier still extended a $500 discount as a gesture of goodwill. We value transparency and fairness, and we encourage you to contact our customer service team directly if you would like to further discuss the details of your move or the final charges. We're here to help clarify any remaining concerns.

Response from Coastal Moving ServicesApr 14, 2025

Thank you for bringing your concerns to our attention. We take all customer feedback seriously and would like to address each of the points you've raised. At the time of pickup, you added a significant number of items that were not included in the original estimate. As outlined in the estimate and discussed with you on-site, any additions to the inventory can impact the total cost. Our estimates are based on the inventory provided prior to the move. When these changes were explained, you indicated a desire to cancel the services, but we informed you of our clearly stated policy: cancellations made on-site result in a forfeiture of the deposit, which is agreed upon in writing at the time of booking. Additionally, this move was booked as a last-minute reservation—on 04/01/2025 for pickup on 04/02–04/03. Our cancellation policy explicitly states that moves booked within 7 days of the requested pickup date are non-refundable, and this was acknowledged in your signed agreement. A detailed inventory was included in your original estimate and was also documented by the carrier at the time of pickup. Copies of this paperwork remain with the carrier, and a summary was provided to you. When you contacted our office on 04/09 regarding missing items, we promptly reached out to the carrier and included you on the communication to ensure transparency. On 04/11, the carrier confirmed that one of the missing boxes had been located. Unfortunately, we received a chargeback alert that same day, indicating that you disputed the deposit payment. We respectfully dispute this action as services were rendered—both in terms of coordinating and facilitating the move, as well as continuing to assist you in locating and recovering your items. Despite this, we remained committed to helping resolve the matter with the carrier. You were informed that once the chargeback was resolved or the deposit was resubmitted, the recovered items could be scheduled for delivery. This step is necessary, as the unpaid balance disrupts the delivery process. We understand your frustration and regret any misunderstanding that may have occurred during communications. However, at no point was the intention to "hold items hostage"; rather, we were following proper protocol to ensure all contractual obligations were met prior to final delivery. We remain available to continue assisting you with the final resolution of this matter and encourage you to reach out directly.