Coastal Moving ServicesReviews of coastalmovingservices.com

Little did I know that this company is actually a broker and sublets the actual moving to other companies until it was too late. Initial quote based on house size, $2,600. Later gave a compete list of the items, still smaller than a typical three bedroom home and even less than a two bedroom home, $4,200. Company comes to load up (with less items than the most recent quote, and not a few less, a lot less) and calculates the cubic feet and the price goes up to $5,700. At that point you want them to unload the truck back into the house but you are stuck with it. Big time Bait and Switch every step of the way, and once they’ve got you good luck getting them to answer the phone. The contract also states they have twelve working days starting on the potential first date of delivery to finally arrive with your stuff. Finally after two weeks from the initial delivery date, three total for the move, they called—but they also wanted to deliver in an hour, and it was already nine PM. Who has that kind of flexibility? Also, who can live in their new house with absolutely nothing but a couple of suitcases worth of stuff for three or more weeks? Even the fellow (who was extremely nice, btw- we bought him lunch and gave a really nice tip) who delivered it looked over the paperwork and was shocked by the cubic foot pricing at the pickup considering how few items he delivered, 25 boxes, one queen bed, one sofa, two chairs, small kitchen table and chairs, one standard dresser and two smaller dressers. Honestly it may have been cheaper to dump everything and buy new than to move it. It’s not like anything was top of the line stuff. Oh, and the mover was alone, no one else showed up to assist him, I had to help. Why does delivery take so long? Because the trucks need to be full to move from warehouse to warehouse. Mine went from Albuquerque to Los Angeles to San Francisco and finally to Sonoma. At no point after the initial pickup was I comfortable with the move. I felt utterly helpless, uninformed, and never even sure if I’d ever see the stuff again, and wondering if someone would show up and then demand even more money to unload the truck. Never would I recommend this company. Never. This company posts-per trustpilot- fake reviews and has been caught doing so, if you look at their ratings it is either one star or five stars. Which reviews would you believe, the one sentence five star or the long form one star nightmares?

We moved from Pennsylvania to North Carolina. We had sold our home in PA, and our stuff was in storage. My wife gave accurate dimensions of our storage unit and let them know it was full. She received a "binding estimate". We drove to PA for an early morning move. When the loaders arrived, the supervisor said it was fuller than he thought, and the price went from $10,000 to $12,500, cash. 1/3 was collected with the "binding estimate", and the rest was split; 1/2 at load and 1/2 at unload. They loaded the stuff onto two smaller trucks and set a delivery time in NC. The truck arrived: an Amazon full-size trailer with a driver - no ramp, no liftgate. We asked where the unloaders were, and he said he just drives. At 9:00 am, we called customer service, and they said they would get back to us. When we called again and again, they wouldn't answer. At 2:00 PM, I started arranging my own unloaders. Coastal Moving Services finally called my wife, and she said her husband was handling it. He started yelling at my wife, so I took the phone. He said I'm in trouble and can't touch the load. I told him I'm already touching the load, and they should have called us back and arranged unloaders. They rushed over a guy named Kenny, who brought three Craigslist unloaders. He collected the money and left the unloaders, who all wondered if they were going to get paid. The driver, my wife, and I all pitched in and got the truck unloaded. Coastal Moving Services is terrible all the way to K-Pop Kenny. They prey on seniors like my wife and me, and should not be in business.

Coastal Moving Services IS JUST A MIDDLE MAN. A callous one at that. They provide you with an original contract that voids them of any liability, then collect your deposit before handing you off to a third party moving service to be handled as they please. Don't expect a call back from the original agent( John Cooper, who promised to always be available for questions or updates), don't expect customer service agents Ashley or Kathy to be professional, respectful and recite anything outside of the contract parameters. They have no empathy when seeking guidance on how to go about handling THEIR BUSINESS ASSOCIATES, RAPID EXPRESS moving practices. Nothing expressed verbally during the contract or payment portion of our transactions held up to the original plan. THEY DO NOT HAVE TO DELIVER YOUR ITEM FOR UP TO 7-14 DAYS, once they have been loaded on the truck - per Ashley and Kathy (as the contract states) THEY DO NOT HAVE TO ANSWER THE PHONE ON THE WEEKEND TO TELL YOU WHERE YOUR BELONGINGS ARE OR WHY THEY (3rd party) ARE NOT RESPONDING- per Ashley who could care less about customer satisfaction COASTAL ASSUMES NO CARE FOR YOU AS A CUSTOMER AFTER YOUR DEPOSIT IS PAID. THEY ARE A MIDDLE MAN. YOU DO NOT NEED THEM. READ THE FINE PRINT BEFORE SIGNING. THEY PARTNER WITH TERRIBLE BUSINESSES.

DO NOT USE THIS COMPANY! They are brokers and will set you up with a random low rent moving company. They hustle you to pay the deposit on the phone and push you to sign the contract while they’re still on the phone so you don’t have time to read through it. When you try to get a refund because that is not disclosed, they will verbally berate you (a man quite literally YELLED into the phone) and then send a barrage of emails outlining how they’ll fight you in court if you dispute the charge. Lost $1200 + in a deposit with these con artists. Not to mention the movers never contacted me until the MORNING OF MY MOVE. I ended up not even using them so it was a waste of money. This company needs to be shut down. Absolute trash of human beings.

We called to get a quote for a move from NJ to NC, and they provided an overinflated quote (a differential of $3K) compared to at least two other quotes we had received for our 2-bedroom 1,100-sq ft apartment. They were incredibly rude when we said we weren't satisfied with the quote and proceeded to tell us that we "wasted their time" for an hour. The worst customer service we've ever experienced, and we are so happy we're not doing business with them! I'm not one to typically leave bad reviews, but wow, they are so unprofessional. DO NOT USE THIS COMPANY.

Absolutely horrific experience. My Move: Atlanta to NYC How it was moved: Coastal offloaded my furniture and items to 2 other moving companies. They don't have their own trucks, they are in fact a "broker" (which they lied about). Cost: I was looking for a good deal and the good deal ended up costing MORE than if I had just hired a private mover with their own trucks. Quality / Condition: Every single one of my boxes was mangled. Glasses were broken. Clothes destroyed. --> and I quote: "You should have gotten better boxes". Don't. Even. Consider. This. Company. For. Your. Move.

What a bad experience. First time hiring movers—and honestly, I feel like I got cheated. I’ve always handled my own moves, but as a disabled military veteran, I physically can’t do that anymore. That’s the only reason I trusted a company like Coastal Moving Services. From the start, the sales rep, Francis Castellon, built that trust by telling me the company was veteran-owned and offering a military discount. As a veteran, that mattered to me. I felt like I was dealing with people who understood integrity and service. I was wrong. I clearly explained I was moving from a three-bedroom home with a garage. I also made it clear I didn’t yet have a final destination and might be moving locally or out of state since my move was about a year away. I told him everything I had and trusted him to build an accurate quote. He even told me not everything needed to be listed item by item—which I now realize was a huge mistake. If you use this company, make sure every single item is listed in the quote—even things like your flat screen TV—because they will use that against you later. In May 2025, I was quoted $2.25 per cubic foot, around $3,000 total, and told this would cover what I needed—basically a full truck (similar to a 26-foot U-Haul). I was told the rate would not change no matter where I moved. I was encouraged to lock it in with a deposit, and because I trusted them—and believed I was dealing with a veteran-friendly company—I paid about $1,000 to secure that rate. Looking back, the estimate they gave me was completely off. It was closer to a one-bedroom apartment, not the three-bedroom home I clearly described. But at the time, I trusted what I was told. Then on March 20, 2026, when I was ready to move, everything changed. Suddenly: My rate jumped to $4.25 per cubic foot I was told the original quote only applied to a local move My inventory increased from 540 to 900 cubic feet My total cost went from about $3,000 to $8,000 And this still wasn’t even a full truck like I was originally promised. I spent over a month trying to fix this. I spoke with multiple reps who didn’t care. A supervisor named Chris was rude, dismissive, and refused to let me speak to a manager or escalate my complaint. I even asked to speak with the original sales rep, and he blocked that too. Every time I tried to explain what I was told, I was blamed. No accountability. No effort to fix it. As a disabled veteran who was specifically told this was a veteran-friendly company, this experience is beyond disappointing—it feels like that trust was used against me just to secure a deposit. In the end, I had no choice but to cancel because I couldn’t afford the new price. I lost my deposit, and all of my complaints went unanswered. I have a wife who is a nurse and a 6-month-old baby at home. This created real financial strain and stress on my family. If you’re considering this company—especially my fellow veterans—be very careful. Don’t rely on what they tell you over the phone. Get everything in writing, list every item, and question everything. My loss is hopefully someone else’s warning.

I had an extremely poor experience with Coastal Movers and the carrier they contracted, Coast to Coast Movers. What should have been a straightforward move turned into a month-long ordeal involving misleading estimates, poor communication, and multiple surprise charges. I initially booked with Coastal Movers in January 2026 and was quoted approximately $2,500 to move a shipment consisting only of boxes and storage tubs (no furniture) from Kentucky to California. I scheduled pickup for February 28. Shortly before the move, I was told the pickup date was actually a range (Feb 28–March 1), which had never been disclosed during booking. After pushing back, they agreed to honor the 28th. On pickup day, I learned for the first time that Coastal Movers is a broker, and that my move was being handled by a different company, Coast to Coast Movers. At that point, the estimate nearly doubled from $2,500 to $4,700, allegedly because the original quote did not properly account for distance. With my lease ending, I had no realistic option but to proceed and pay half upfront. The contract included 30 days of free storage, which I used while relocating. When I later contacted the carrier to schedule delivery, I was told they could not provide a delivery date—only a vague window of up to 21 days, with 24 hours’ notice before arrival. No tracking or meaningful updates were available, and I had to keep my schedule open for weeks. After the 21-day window passed, I had to call them myself. I was told the shipment was “on the way” and to expect a call. On March 30, a driver contacted me and estimated delivery for April 1–2. At that time, I was also informed that the remaining balance would need to be paid via cash, money order, or Zelle—despite a check being accepted at pickup. On April 2, I was told I had missed multiple calls from both the company and the driver, and that they were about to return my belongings to storage (with additional fees). However, I had no record of any missed calls or messages, aside from a single voicemail containing only background noise and no speech. When I explained this, I was told, “Then your phone is broken and it’s your problem.” I was then informed I would need to pay a $175 “re-delivery fee.” The conversation was hostile, and the representative repeatedly spoke over me and refused to engage with the situation. My partner had to step in to de-escalate. Later that day, the driver arrived several hours late due to a breakdown, with minimal communication throughout the delay. Upon arrival, he introduced an additional $300 “carry fee” because he claimed he could not bring the truck close enough to the unit. This had not been disclosed in advance. The distance in question was approximately 140 feet. We declined and instead had him unload at a staging area, requiring us to move everything ourselves. We were also still required to pay the $175 re-delivery fee, despite earlier indications it might be waived. Payment itself became another issue: due to Zelle transfer limits and the lack of prior notice about payment restrictions, we had to leave the site, withdraw cash from multiple ATMs, and return to complete payment ($1,320 in cash and $500 via Zelle). When unloading began, it was clear that many boxes had been mishandled. Numerous boxes marked with orientation labels were upside down or sideways, and approximately one-third were visibly damaged (crushed, torn, or dented). After the driver left around 7 PM, my partner and I still had to manually move all items from the staging area into the unit ourselves, in the dark, without lighting, making multiple trips by car. This was after an already exhausting and stressful day. In summary: -Initial estimate was significantly inaccurate and nearly doubled at pickup -Broker status was not disclosed upfront -Delivery scheduling was vague and untrackable -Communication was poor and at times hostile -Multiple surprise fees were introduced late in the process -Payment requirements changed without proper notice -Items were mishandled and arrived damaged -Final delivery required us to complete a large portion of the labor ourselves I cannot recommend this company or the carrier they assigned under any circumstances.