Coastal Crypto offers cryptocurrency mining hardware and server hosting space for modern Entrepreneurs. We started Coastal Crypto due to the lack of attention in the space around customer service. It seems as 2020 took its hold on the world customer service has since suffered in all industries. Starting as hobbyists John and Mark set out to make a change and create Coastal Crypto focusing on what matters service first. We are here to help and bring trust to a community where trust is lacking.
Coastal Crypto (coastalcryptomining.com) has 114 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
coastalcryptomining.com
Website
coastalcryptomining.com
Category
Banking & Money
Location
Roanoke, Virginia
Listed on Five Star Index
2026
About these reviews
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The company replied to 3% of reviews.
Latest
Most recent review: August 2026.
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I thought they were good before, but now I got to know that they were not. They are not reliable at all and their support is very useless they won't help you out if you face any challenges with them. I'm saying this from experience so I've moved on with PAIVA -they offer great service to their customers.
Response from Coastal CryptoJan 12, 2025
Not a genuine client nor experience as they are promoting some other business
CK
Cody K.
Amazing service
Amazing service
DD
Dylan D.
If I could leave a 0 star I would
If I could leave a 0 star I would. The team was super helpful in the beginning when I hosted my 3 miners. After a couple of months of hosting my 3 miners, 2 of my miners went offline with no reason as to why they were offline after repeatedly emailing and messaging on the foreman website and also on discord. Finally after several months with no answer I emailed again asking for them to send my miners back to me since no one was helping at all. I finally received a response from the office saying they will get right on it. A couple weeks later I received my miners back but they were not the ones I sent to them. They sent me a completely different miner than what I originally sent them. And one of the three they sent me has 2 broken hashboards. I Tried emailing them to maybe remedy the situation or even get an explanation as to what happened but I received no response which leads me to believe they don’t have any idea what happened to my thousands of dollars of equipment that entrusted in their care. So in the end I received 1 broken miner, 1 miner that isn’t even mine and 1 of the three I sent returned nicely. So no I would not recommend them at all.
DA
Daniel
Is the second ASIC I buy from them
Is the second ASIC I buy from them, overall very nice packaging but I would have loved a little more communication, they where not receiving it appears my emails from my Gmail Wich is weird.
I took exactly 4 weeks for shipping Wich in mining is a lot. Still excellent support and ASIC is working amazing as expected, brand new and shiny
BO
Brett O.
Very Good to Work with
Very Good to Work with, had Issue with getting a pre-order and worked with me all the way.
DC
DC
Great customer service.
4 stars for the guys at Coastal, -1 star for Iceriver quality. The PSU fried shortly after setup, Mark responded immediately on Discord to help troubleshoot. After shipping it back, the machine was repaired and hosted in a reasonable time.
PZ
pzbp
S19 Replacement Fan
This was my very first online purchase using cryptocurrency. Thanks, for your support!
MA
Mario
Poor communication. Overpromising, under delivering.
Poor communication. Overpromising, underdelivering.
Before sending them your miners, ask to yourself if a former steel forging facility is the right environment for running your equipment.
In my short journey of one month with Coastal, I only lost money and time and risked of having them permanently damaged.
Glad I have got my 2 asic miners back.
Just go somewhere else.
*****update in response to the Coastal's feedback*****
I did pay the rack fee for #2 miners. Rack fee includes the cost of energy for one month plus the handling for the first installation.
Total rack fee paid for the #2 miners: -$460
Originally I did consider taking the offer of paying 6 months of energy in advance in order to take advantage of a small discount but more importantly in order to support Coastal. I'm glad instead that I went for the month by month invoicing.
First miner (-$230 rack fee paid for):
- shipped on 12/12/2023. Spent -$190 for overnight shipment since was promised that it would have been energized right after receiving. UPS 1ZF53C461507804821;
- received by Coastal on 12/13/2023 at 9:37am;
- energized on 12/31/2023 after several follow up;
- missed opportunity of mining about -900$;
- on the 01/25/2024 evening, dissatisfied of the service, I have been proposed of terminating the contract which offer I have gladly accepted. I did send to Coastal a shipping label to return the miner to me;
- If I wouldn't be offered of terminating the contract, I should have eaten the equal of 12 months (from day of energizing, minus actual days of usage) of energy cost as per Coastal's contract. Only this could have been a loss of $5,000);
- I created on 01/26/2024 7am, and sent right after, the shipping label to Coastal. Cost for shipping -$50. UPS 1ZF53C460230891057;
- on the same 01/26/2024 morning, Coastal immediately interrupted my miner;
- on the 01/29/2024 afternoon, 4 days later (about -$200 of missing mining), Coastal dropped off the miner at the courier location;
- on 01/31/2024 I received the miner and it is mining in my property.
Second miner (-$230 rack fee paid for):
- received by Coastal 01/10/2024 10am. Cost for shipping -$70. UPS 1ZF53C460307286039;
- I was promised that it would have been energized by 48 hours from delivery;
- However, it has been energized on 01/19/2024 at about 12pm and after following up. Missed mining opportunity for -$450;
- Unfortunately, apparently, the miner arrived at Coastal with one broken fan. Coastal has been kind enough to replace it in kind, however the miner continued to not hashing due to hardware failure so I asked to Coastal on 01/23/2024 morning to return it to me in order to be able to troubleshoot it on my own sending them a shipping label. Cost for shipping -$120;
- Coastal handled it very fast and dropped off the miner on 01/24/2024 morning. UPS 1ZF53C460120174441;
- Received the miner on 01/25/2024 morning. Once arrived home in the evening, I did fix the miner and started hashing in my property.
Total costs:
- rack fee for first miner (mined 4 weeks out of 7 in Coastal's hands): $230;
- rack fee for second miner (never mined on Coastal's hand): $230;
- shipping cost: $430;
- missed mining opportunity for the first miner for late energizing: $1100;
- missed mining opportunity for the second miner for late energizing attempt: $450;
total loss (or cost for the experience): $2440
I'm glad that these two miners net about 45$/50$ each a day, so I need to add about 30 days each to reach ROI for recovering from this experience.
If I had a different type of miners that nets only a few dollars a day, I would have never reached any ROI from this experience.
It should never be confused efforts with results.
It has been paid for a service and the service was not given.
Response from Coastal CryptoFeb 2, 2024
We appreciate you taking the time to share your experience with Coastal, and we sincerely apologize that our services did not meet your expectations.
We understand your concerns regarding communication and the suitability of our facility for running your equipment. At Coastal Crypto, we strive to maintain open and transparent communication about our location, and we work diligently to ensure that our environment is conducive to efficient computer hosting.
Regarding your mention of losing money and time, we'd like to clarify that we only charged an initial deposit/rack fee of $460. Based on the current market conditions, your two ASIC miners were estimated to mine about $89 per day, and they were active for three weeks. Therefore, there seems to be a discrepancy, as there shouldn't be a financial loss considering the initial deposit.
We regret any frustration this may have caused and would like to assure you that we take your feedback seriously. We understand the importance of our clients' satisfaction and continually strive to improve our services.
While we acknowledge your decision to explore alternative options, we genuinely apologize for any inconvenience you've experienced during your short journey with Coastal. We wish you the best of luck in your future mining endeavors and appreciate your understanding..
Sincerely,
The Coastal Crypto Mining Team