Levi J.
Great Guys, Poor Communicators
Began my journey with Coastal Crypto incredibly excited. Reached out to to gather information, and it was like trying to pull blood from a stone. I don't expect businesses to have 24/7 support, but 24-48 hour response time is a minimum expectation, even if automated, to acknowledge receiving messages. After weeks of messages begging them for the privilege to pay my deposit, it was paid...after 4 more days of no contact, I finally asked for a refund. May be legit but terrible communicators. EDIT: So that I may be better prepared for future hosting endeavors, what "out of the ordinary experience" was I requesting? To hand deliver the miner instead of shipping it? This is the first time you've made me aware of this complaint, and would like to know as to not make the same mistake again, if it was indeed one.
Response from Coastal CryptoMay 8, 2023
As unfair as we feel this review may be, you are entitle to your opinion of your attempt to start your journey with us. when you first reached out to us we took the time to discuss our company dynamics and walked you through the steps to follow hosting with us over the phone. You wanted an out of the ordinary experience in comparison to what we typically offer our customers and your excitement may have lead to having higher expectations vs reality of day to day operations. We wish you the best during your mining journey