ClubscarrentalsReviews of clubscarrentals.com

So so so bad!!! This is a long review but read it if you want to avoid a big mistake and headache. I’ve booked probably 50 rental cars in my life and I know how it works. I’ve had some disappointing experiences before, but never anything like this and I’ve never left a review before today. They run their operation out of a portable office trailer. Every other rental car company tires to sell you on their insurance but i was an insurance agent for 20 years and I know that if you have full coverage insurance then your policy almost always covers rental cars. So I never buy the insurance. Well in clubs super fine print (literally you would have to read 10 pages of fine print to have noticed this) they say your policy must 1. be with one of their 5 listed insurance companies (which is stupid, but my policy is with liberty mutual which happened to be on their list) and 2. It needs to have (are you ready for this?!) 300,000 property damage coverage or else you MUST buy their outrageously priced rental insurance. My week long rental jumped more than 4x more expensive than I thought I was agreeing to. I have 250k/500k/100k (100k being the property damage part which is higher coverage than the vast majority out there. The state requirement in most states is 15k. 95% of America has 100k or lower limits (google it) and this company says you need $300k coverage lol. To put that in perspective…if you caused a 15 car pile up (rare) that caused damage to 15 other cars at 10k each that is still only 150k property damage. I called my former college and insurance agent of 10 years and he laughed and said “you know no one has that” So in other words they bait and switch you get with low daily rental rates but NO ONE one will have 300k coverage. So you are stuck there without a ride and you have to buy their overpriced rental insurance or you are stranded. They know exactly what they are doing and shame on them.

Reached the rental location which we sat outside for 30 minutes before allow in the office. Once inside were told that we owed $35.00 a day for additional insurance and $15.00 per day for tolls. This added an additional $500.00 to the cost of the rental on the original quote of $149.00 plus taxes.

Would rate it a zero if I could. I was another sucker for booking this because of the low price, then forced to use their overpriced car insurance. This place is a scam!

If I could give it a negative rating, I surely would. I have contacted “Economy Bookings” about the shady business dealings that Clubs Car Rental and their booking agency participate in. Your representative acts as if they are not aware of the bait and switch tactic of quoting a booking price and then forcing customers to pay additional fees and basic protection plans at an outrageous rate after the customer is shuttled to your office. The automobile insurance industry has a standard PIP level that they recommend on automobile policies and it is $300,000.00 bodily injury and $100,000.00 property damage. It is obvious that you have buried this $300,000.00 property damage “requirement” in your fine print to trap people into buying your grossly overpriced basic coverage. Now that I have read your reviews, I see that this is a commonly complained about business trick that you use and apparently you continue to get away with it. I will surely spread the word about the dishonest tactic that you use and as I told your representative: “This is the first time that I have used your rental service.” As a result of your terrible business ethic, it will also be the last time that I use your service and Economy Bookings.

Run from these crooks like a plague. I am trying to find a lawyer to sue them. They are an absolute SCAM! I will add more soon

First of all you guys are a rip off you don't tell the customer that they have to have $300,000 and insurance in order to rent a car basically if they don't which 99% of the people don't have a $300,000 insurance policy they're forced to buy your insurance policy. On top of that the fact of the matter is your assistance person was rude and disrespectful I had to pay $149 on top of the money that I paid from rentalcars.com. Yes it was a third-party person that was supposed to have been the only money that I spent. There was nothing anywhere that mentioned that I would be forced to get insurance from you guys for additional money. Also when I went to drop the car off, no one was there. according to the other car provider , you guys were gone for the evening. I made sure to let the individual who I rented the car from know that I had a late night flight on Sunday. That I will be bringing the car back at 8pm at night. Because that was after the 9am time that I originally rented the car, I had to pay for an additional day. The other rental car place called a shuttle guy who pissed off and decided that he didn't want to help us. He would not let us explain the situation. He actually walked away and said oh well I'm not taking you guys to the airport! He walked away while I was talking. My whole experience with you guys was totally an atrocity of mass proportions for any rental car company. Your employees are disrespectful. Your policies are misleading and your services are absolutely terrible. I had to beg your driver to give me a ride to the airport. Me and my 10 year old were so vulnerable, out at night, in a place that we don't know literally having to plead with a stranger, who it was obvious could care less if we made it back to the airport safely. Clubs car rental is the most predatory car rental company I have ever utilized in my 20 years of traveling. Please know that I will be going on every rental car site that I can to report about your company.

(Note - Trustpilot gives this company 2 stars despite not a single reviewer giving them more than 1 star and ClubsCars never having responded to a single review, which goes to show, don't just believe the headline score, read the reviews) I wish I'd done more research first, but I trusted Discover Cars to provide us with a safe and reputable care hire firm. I was wrong. Don't make this mistake, just avoid. Hired a car from Clubs Car rentals Orlando for our honeymoon. Awful experience. Booked through Discover Cars we had all the paperwork in place showing all the details. First, Clubs Cars sent us details about picking the car up in Miami which was concerning, then when corrected they had the wrong me as the wrong customer. Got this sorted, then finally when we arrived in Orlando, we were driven to a dimly lit car pound with a shack in the corner and presented with paperwork to sign for significantly more than what was agreed with Discover Cars. Despite repeatedly pointing out that it clearly stated the price on the booking and that no extra fees or taxes were payable, they made us pay sizeable extra admin fees and then charged us the state tax on the whole bill all over again (this was already paid). We were told we had to pay it, if didn't, we needed to leave and wouldn't get the car. There was no assistance afro anyone available, Discover Cars don't put a contact number on their paperwork, and when I searched online they were based in Latvia and it was 1am there. Had to pay it as it was evening and after 18 hours of travelling, we still had a long drive ahead. We then spent the next 2 weeks wondering how much we were going to get shafted when we returned the car. I am in the process of taking this up with Discover Cars so await an outcome, but as it stands I would never use Clubs Cars Orlando/Miami ever again. They simply cannot be trusted.

Cannot contact discovery cars, clubs car rental as car is faulty, very worrying, no answer to phone calls , text messages, if club car rentals read this, highly unlikely will they please contact us